Overview
On Site
USD 38.46 - 43.26 per hour
Full Time
Skills
Executive Support
Multitasking
Network
Remote Access
Microsoft Outlook
Documentation
Educate
Customer Service
Communication
Thin Client
Smart Card
Mobile Devices
iPhone
iPad
Laptop
Remote Support
Videoconferencing
IT Security
Incident Management
IOS Development
Microsoft Windows
ServiceNow
Microsoft Office
Active Directory
Virtual Private Network
Bomgar
Computer Hardware
Technical Support
Issue Tracking
Printers
VTC
Taxes
Life Insurance
Collaboration
Partnership
Business Transformation
Law
Job Details
Description
Our client is looking for an Executive / VIP Desktop Support Technician to provide day-to-day process and technical support to political appointees, senior executives, and agency administrators in Washington DC. This role requires a high level of technical proficiency, executive support experience, exceptional communication skills and the ability to meet aggressive timelines in a fast-paced environment, high-pressure environment. The technician will be responsible for diagnosing and resolving hardware, software, mobile, and network issues, while maintaining a strong customer service orientation and the ability to multitask across various platforms and technologies.
Responsibilities
-Deliver white-glove, desk-side and remote support to VIP users, including the Secretary (S1), Deputy Secretary (S2), and other designated Political Appointees.
-Provide timely and professional support for PCs, laptops, mobile devices (iPhones, iPads, 2-in-1s), and peripherals.
-Troubleshoot and resolve issues related to Windows OS, Office 365, VPN, Active Directory, and network connectivity.
-Support remote users using remote access tools and provide assistance during travel or offsite engagements.
-Set up and maintain conference rooms and VTC (Video Teleconferencing) systems.
-Perform imaging, deployment, and configuration of new machines.
-Install and support software applications and ensure account synchronization (e.g., Outlook calendar issues).
-Maintain accurate documentation in the ServiceNow ticketing system and communicate status updates to VIP users.
-Collaborate with IT teams to escalate and resolve complex issues.
-Educate users on basic and specialized applications as needed.
-Coordinate with other teams to ensure timely resolution of issues and minimal disruption to VIP operations.
Qualifications
-Minimum of 5 years of experience in desktop support, with at least 4 years providing VIP or executive-level support.
-High School Diploma required (a degree may be substituted with 4 additional years of related experience).
-Strong customer service orientation with the ability to work under pressure and maintain professionalism with high-level personnel.
-Excellent communication and interpersonal skills, with the ability to explain technical issues to non-technical users.
-Proven experience supporting Microsoft Windows 10 environments, including installation, configuration, and troubleshooting.
-Proficiency with Microsoft Office 365 applications and services.
-Experience with Active Directory, VPN connectivity, and Thin Client environments.
-Familiarity with smart card/PIV card usage and troubleshooting.
-Hands-on experience imaging and deploying new machines.
-Ability to support and troubleshoot mobile devices, particularly iPhones, iPads, and 2-in-1 laptops.
-Experience providing remote support using tools such as Bomgar or similar.
-Experience setting up and supporting conference rooms and VTC (Video Teleconferencing) systems.
-Working knowledge of IT security protocols and best practices.
-Familiarity with ServiceNow for ticketing and incident management; user-level knowledge of Asset and Incident Modules is a plus.
-Experience supporting users during outages or service disruptions is a plus.
-MacBook Pro iOS troubleshooting experience is a plus.
Skills
desktop, troubleshooting, windows 10, servicenow, imaging, office 365, ms teams, active directory, mac, vpn, bomgar, hardware, technical support, ticketing system, o365, printers, VTC
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $38.46 - $43.26/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Washington,DC.
Application Deadline
This position is anticipated to close on Jun 28, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Our client is looking for an Executive / VIP Desktop Support Technician to provide day-to-day process and technical support to political appointees, senior executives, and agency administrators in Washington DC. This role requires a high level of technical proficiency, executive support experience, exceptional communication skills and the ability to meet aggressive timelines in a fast-paced environment, high-pressure environment. The technician will be responsible for diagnosing and resolving hardware, software, mobile, and network issues, while maintaining a strong customer service orientation and the ability to multitask across various platforms and technologies.
Responsibilities
-Deliver white-glove, desk-side and remote support to VIP users, including the Secretary (S1), Deputy Secretary (S2), and other designated Political Appointees.
-Provide timely and professional support for PCs, laptops, mobile devices (iPhones, iPads, 2-in-1s), and peripherals.
-Troubleshoot and resolve issues related to Windows OS, Office 365, VPN, Active Directory, and network connectivity.
-Support remote users using remote access tools and provide assistance during travel or offsite engagements.
-Set up and maintain conference rooms and VTC (Video Teleconferencing) systems.
-Perform imaging, deployment, and configuration of new machines.
-Install and support software applications and ensure account synchronization (e.g., Outlook calendar issues).
-Maintain accurate documentation in the ServiceNow ticketing system and communicate status updates to VIP users.
-Collaborate with IT teams to escalate and resolve complex issues.
-Educate users on basic and specialized applications as needed.
-Coordinate with other teams to ensure timely resolution of issues and minimal disruption to VIP operations.
Qualifications
-Minimum of 5 years of experience in desktop support, with at least 4 years providing VIP or executive-level support.
-High School Diploma required (a degree may be substituted with 4 additional years of related experience).
-Strong customer service orientation with the ability to work under pressure and maintain professionalism with high-level personnel.
-Excellent communication and interpersonal skills, with the ability to explain technical issues to non-technical users.
-Proven experience supporting Microsoft Windows 10 environments, including installation, configuration, and troubleshooting.
-Proficiency with Microsoft Office 365 applications and services.
-Experience with Active Directory, VPN connectivity, and Thin Client environments.
-Familiarity with smart card/PIV card usage and troubleshooting.
-Hands-on experience imaging and deploying new machines.
-Ability to support and troubleshoot mobile devices, particularly iPhones, iPads, and 2-in-1 laptops.
-Experience providing remote support using tools such as Bomgar or similar.
-Experience setting up and supporting conference rooms and VTC (Video Teleconferencing) systems.
-Working knowledge of IT security protocols and best practices.
-Familiarity with ServiceNow for ticketing and incident management; user-level knowledge of Asset and Incident Modules is a plus.
-Experience supporting users during outages or service disruptions is a plus.
-MacBook Pro iOS troubleshooting experience is a plus.
Skills
desktop, troubleshooting, windows 10, servicenow, imaging, office 365, ms teams, active directory, mac, vpn, bomgar, hardware, technical support, ticketing system, o365, printers, VTC
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $38.46 - $43.26/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Washington,DC.
Application Deadline
This position is anticipated to close on Jun 28, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.