Senior Salesforce Consultant

Responsibilities:

• Lead or play a major role in Salesforce solution design across Sales, Service, Experience, Health, and Data Clouds.
• Collaborate with business and IT teams to gather and translate requirements into functional and technical solutions.
• Partner with senior Salesforce architects, enterprise architecture teams, and leadership to ensure alignment with business goals.
• Conduct end-to-end requirements gathering, including EPICs, features, and user stories using tracking tools.
• Prepare detailed requirement and solution design documentation, including gap analysis, use cases, and scope documents.
• Coordinate with offshore teams for development, configuration, and testing throughout build and deployment phases.
• Facilitate design brainstorming and requirements clarification sessions across multiple locations.
• Participate in the Scrum of Scrums model for large Salesforce programs.
• Build prototype configurations in Salesforce during the design phase.
• Provide architectural oversight and ensure alignment with CRM roadmaps and Salesforce best practices.

• Experience in handling large enterprise programs and working with stakeholders across various levels.
• Ability to coordinate onsite and offshore teams.
• Flexibility for calls scheduled outside standard business hours.

• Strong understanding of Salesforce objects, configuration, and administration.
• Hands-on experience with EPICs, features, and user story documentation.
• Proficiency with requirement and issue-tracking tools.
• Strong communication, interpersonal, and stakeholder management skills.
• Knowledge of Salesforce code optimization is beneficial.

• Eight or more years of overall IT experience, including at least five years in Salesforce.
• Experience across several Salesforce implementations in Sales, Service, Experience, Health, or Data Clouds.
• Experience in healthcare payer business within sales processes.
• Experience in CRM roadmap planning, architectural design, and Force.com implementations.
• Experience coordinating with distributed teams.

• Knowledge of Apex and Visualforce.
• Experience in code-level re-engineering or optimization.
• Exposure to custom application development on the platform.