Director, Identity & Access Management

The Director, Identity & Access Management is responsible for leading the architecture, design, development, and ongoing support of the identity environments. The position will interact directly with the other shared services teams, applications teams, and business units to meet project goals. The position is also responsible for managing the staff responsible for all aspects of Identity, design, and implementation. The position will collaborate with the IT Security team on initiatives to drive compliance and security for the environment.

• Onsite Monday - Thursday in Wilmington, DE (Friday is remote)
• Contract to Hire position
• $100-110 / HR 

• Responsible for the implementation and operations of Identity and Access Management solutions.
• Ensure the gathering and documenting of functional requirements, technical designs, and manages cross functional IT team to implement IAM product integrations as well as configuration within the IAM software platform(s).
• Responsible for managing identity and access management operational processes and interaction with technical and business resources.
• Responsible for implementing, integrating, and providing support for computer systems in a multi-tiered and multi-platform environment.
• Assists in system configuration management, vendor management, problem mitigation, change management, and critical situation management to mission-critical systems.
• Communicates with the appropriate architecture groups to ensure that a unified direction is in place and being followed.
• Determines appropriate systems for environment based on organization's architectural needs.
• Investigates new developments and makes recommendations on additions or replacements.
• Oversees multiple system projects which include the implementation of computer systems, the creation of frameworks, and other development.
• Staff management responsibilities including sourcing talent, motivation, performance management, communications, goals alignment, and skills development.
• Responsible for Budget and Operating finances. Create and justify capital and operating expense items for budget purposes and track purchases.
• Responsible for Team Project and Resource Management
• Provide mentoring and coaching to peers and subordinate team members.
• Collaborate with technical staff, including project managers.
• Has performance management responsibility for the team; set team direction and goals; coach and counsel staff to accomplish goals.
• Provides project management and technical consulting on authentication and identity management projects and initiatives.
• Provides reporting on project and initiative progress of the IAM team.
• Manages license compliance, budgets and purchasing/legal review process related to IAM products and tools.
• Defines and implements policies for Identity and Access Management in an enterprise setting in close collaboration with the Information Security and Risk Management team.
• Leads the architecture, design, deployment, and support of IAM Services, including Privileged Access Management and Identity Management tools.
• Maintains and improves multi-factor authentication solutions.
• Defines policies for the delegated administration of group policies and object management in AD and EntraID.
• Other duties as assigned.
• Is subject to on-call 24 hours, 7 days a week.
   

• Ability to take business problems, existing processes and technology and translate these into service and process requirements.
• Minimum of 8 years' experience with management approaches, tools, and techniques for gaining the cooperation and support of others.
• Minimum of 5 years' experience with utilizing, configuring, and installing software for connecting distributed-software and services across heterogeneous platforms.
• Minimum of 10 years' experience within a total Information Technology (IT) environment.
• Minimum of 3 years leadership/supervisory experience.
• Minimum of 6 years in IT Lead/Senior Technical role or similar.
• Extensive knowledge and direct experience with SAML, OAuth, OIDC, LDAP, Auth0 and EntraID.
• ADFS experience is a plus.
• Minimum of 8 years technical experience with a focus on Active Directory or other Identity services.
• Experience running enterprise scale IAM projects and tools.
• Industry experience in P&C is a plus.
• Experience with Agile principles is a plus.
• Bachelors Degree in Computer Science, Information Technology, Information Systems, or a related discipline. Equivalent experience and/or alternative qualifications will be considered.
• Microsoft (Azure & Identity) and/or AWS certification is a plus