Tier 1 Technician Managed Service Provider (MSP)

Overview

On Site
Depends on Experience
Full Time

Skills

Tier1
Tier 1
MSP
Managed Service Provider
IT Support
Help Desk
Service Desk
Microsoft 365
Microsoft365
O365
Office365
Active Directory
RMM
Remote Monitoring and Management
Security+
Windows
MacOS
IP
DNS
DHCP
VPN
VLAN's
Firewalls

Job Details

URGENT REQUIREMENT

Job Title: Tier 1 Technician Managed Service Provider (MSP)

Location: Great Neck, NY

Full time Position


Onsite position

Key Responsibilities:

  • Provide remote and on-site IT support for clients in regulated industries.
  • Respond to and resolve Tier 1 support tickets with a focus on speed, accuracy, and client satisfaction.
  • Troubleshoot and resolve issues related to hardware, software, networking, and cloud platforms.
  • Support users on Microsoft 365, Google Workspace, Windows, macOS, and cloud-based systems.
  • Perform basic administration in Active Directory (AD) and Azure AD, including user setup and permissions.
  • Configure workstations, peripherals, printers, and mobile devices.
  • Provide support for VPN, VoIP, firewalls, and networking hardware with attention to compliance.
  • Collaborate with security teams to maintain MFA, endpoint protection, and encryption policies.
  • Assist with software patching, updates, and vulnerability remediation.
  • Document issues and solutions thoroughly in ticketing and knowledge base systems.
  • Escalate unresolved issues to Tier 2/3 support as needed.
  • Educate end users on cybersecurity best practices and compliance requirements.
  • Participate in audits, remediation, and other compliance-related activities.

Required Qualifications

  • Experience: 2 4 years in an MSP or multi-client support environment.

Technical Proficiency In:

  • Windows OS, macOS, and basic Linux troubleshooting
  • Microsoft 365 (Exchange, Teams, SharePoint, OneDrive)
  • Networking fundamentals (IP, DNS, DHCP, VPN, VLANs, firewalls)
  • Active Directory, Azure AD, and Group Policy
  • Remote Monitoring and Management (RMM) tools

Soft Skills:

  • Strong communication and documentation skills
  • Proactive, detail-oriented, and customer-focused
  • Ability to multitask and adapt in a fast-paced environment
  • Clear understanding of compliance and cybersecurity principles

Preferred Qualifications (Not required, but a strong plus)

Certifications:

  • CompTIA A+, Network+, Security+
  • Microsoft (MS-900, AZ-104, MCP)

Tools & Skills:

  • PSA platforms (ConnectWise, Autotask, Halo)
  • Backup and Disaster Recovery (BDR) systems
  • PowerShell scripting for automation
  • Familiarity with SIEM, EDR, or XDR tools (e.g., SentinelOne, Defender, CrowdStrike)
  • Experience working within HIPAA, PCI-DSS, CMMC, or NIST frameworks

Submission format for all resumes :

Full Name of the candidate:

Work Authorization:

Availability:

Salary:

Current location:

Contact:

Email:

Linkedin URL:

Reason for Job Change:

Project End date:

Regards,

Kapil Thapa
Sr. Manager US IT Recruitment

SVAM International | 233 East Shore Road | Suite # 201,Great Neck, NY 11023

Cell: ext 108| Fax: | Email: |

CMMI Level 5 | ISO 9001:2008 |ISO 27001:2013 Company | LISA Award winner

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