Field Service Representative

Job Description

ECS is seeking a Field Service Representative based in Doral, FL to lead c ombatant c ommand i ntegration w ork.



ECS seeks a Field Service Representative to support the development, integration and improvement of Artificial Intelligence (AI) and Cloud Solutions for a DoD Customer, with emphasis on the betterment of AI & human teaming in targeting workflows across a combatant command enterprise.



The candidate assists in managing a multi-faceted , dynamic project at the leading edge of the operational AI initiative and serves as a local deputy for the Project Manager who administers the portfolio. The candidate has experience successfully executing projects in a complex and uncertain environment. The candidate is proficient in the co llection and curation of information from various user bases to drive critical AI model improvements and user interface ( UI ) workflow enhancements specifically to improve fires support and AI enabled mission command development.

The work is performed in a multidisciplinary team setting, with varying and competitive vendors in which the candidate ' s management skills and tactful cooperation will be tested. The candidate will be liaison to several lines of effort from ECS managed programs delivering insights and revolutionary capabilities directly to the US Military customers and Operational Forces both CONUS and OCONUS. The ideal candidate is decidedly self- motivated and enthusiastic about implementing and developing new technologies in a dyna mic environment where initi ative through outside-the-box thinking is valued and where deadlines are important to national security .



The candidate will contribute to a critical pathfinder program for the Department of Defense (DoD) that is changing how we gather , share, integrate and invigorate intelligence work.



Position Responsibilities:

• Provide strategic solutions for alignment of people and practices in the interest of the end - users. This entails displaying the ability to assess any delta between current and desired end-state, essential tasks required to reduce that gap, while developing optimal methods for leveraging AI capabilities .

• Coordinate a diverse team of base line users , technical, and subject matter experts in the execution of a variety of requirements supporting several projects delivering new and/or improved capabilities to the tactical edge in line with the strategic vision of this USG program.

• Manage Cost, Schedule, Performance (Deliverables), Scope and Risk for several concurrent projects in the portfolio to deliver customer requirements.

• Work directly with the Government team daily via hybrid work environments to define requirements, adjust to changing priorities, and adapt to strategic challenges that influence focus of effort. Have the skill and ability to operate in an Agile environment and to quickly respond to change rather than be tied to a rigid plan.

• Interface with support functions including contracts, procurement, legal, logistics , and HR to execute program and project activities .

• Manage one or more sub - contractors, including preparing Statements of Work (SOW), conduct project Kickoff and TEM meetings, lead w eekly s tatus meetings and ensur e the successful delivery of contract line-item numbers (CLIN s ) with the best interests of the program in mind.

• C oordinate with functional leads to acquire matrixed support to provide necessary skills for complet ion of project tasks and work packages while serving as a collaborative leader to project team members.

• Ability to travel occasionally in support of project activities both CONUS and OCONUS.

• Prepare and deliver status reports for site activity cover ing ongoing efforts, leadership engagements, and distinguished visitor events. Provide weekly project updates to the Government Program Manager and ECS management team via VTC meetings during EST business hours.

• Demonstrate and cultivate the agile values of courage, openness, respect, commitment and focus within your team. Successful application of these values reflects directly on program adoption .

• Provide value in technical training to the entire range of possible users , from first-time to seasoned users. The applicant must be able to administer full-scope training f rom side-saddle, one-on-one , ad-hoc training up to large, classroom style group training .

We are a rapidly growing company that considers our employees to be our most important asset. People truly are the top priority at ECS. We are situated in Merrifield, VA -- well positioned for most commutes in the Northern Virginia area. Our newly renovated office spaces are first class and provide an inspirational environment.We offer opportunities for telework and have some of the most interesting, advanced IT business in the DC area. ECS has extraordinary customers who are thought and action leaders in the AI/ML field. We offer highly competitive compensation and benefits to the right person for this key position.

Required Skills

• A bachelor's degree .

• 5+ years project management or equivalent leadership experience.

• Military service experience with a focus on multi-INT workflow s and fires support planning, with at least 1 year as a supervisor in a military intelligence related function.

• Experience/ proficiency with Information Management tools such as MS Office, PowerPoint , TEAMs , as well as Atlassian Jira and Confluence, etc.

• Demonstrated critical thinking / analysis, problem solving, communication and presentation skills.

• Ability to apply relationship management skill s with senior level customers , includ ing c-suite executives, gen er al officers, and SES types , translating complex, technical topics to all audiences.

Desired Skills

• Experience as a member of a military command staff as a mid-grade officer , warrant officer or S NCO.

• Demonstrated f amiliarity with intelligence community UIs, data literacy, and AI industry trends .

• Master's Degree in technical area or business / project management.

• PMP and other certification s such as SAFe Scrum Master , Sec+, etc .

• Experience developing and implementing leading edge technologies.

• Experience working with Department of Defense (DoD) organizations or performers.

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ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.

ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3800+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.