Technical Account Manager

Software Guidance & Assistance, Inc., (SGA), is searching for a Technical Account Manager for a contract assignment with one of our premier SaaS clients. This role is hybrid in Lehi, UT.

Responsibilities;

• Build, develop, and maintain one-on-one relationships with customers.
• Produce and deliver a prescribed set of technical services to maintain operational health.
• Drive discussions with multiple personas from developers and analysts to management and senior leadership regarding tasks, projects, cases, and prioritization.
• Serve as a primary, technical go-to person for multiple customers, establishing a deep business and operational understanding of their environment.
• Field technical inquiries, handle customer issues, and influence partners to improve customers' health.
• Strategically think about people, process, and technology challenges, helping customers realize the efficiencies and advantages of Adobe Experience Cloud and Adobe Creative Cloud applications
• Identify and mitigate risks to establish successful partnerships with Adobe team, namely Product Engineering, Product Management, Consulting, TechOps, and the overall account team.
• Consistent effort to document, input, and supply strategic and tactical insights inside Adobe Workfront

Required Skills:

• Marketo Platform Expertise
  • Deep understanding of Marketo Engage's architecture, including smart campaigns, lead scoring, engagement programs, and tokens.
  • Experience with A/B testing, conditional content, and advanced segmentation.
• Data Management & Integration
  • Ability to manage and optimize databases, including deduplication, segmentation, and data hygiene practices.
  • Familiarity with CRM integrations (e.g., Salesforce), API usage, and sync queue configuration.
• Scripting & Customization
  • Proficiency in HTML and CSS for email and landing page customization.
  • Experience with Handlebar scripting for dynamic content personalization.
• Analytics & Reporting
  • Ability to configure and interpret performance metrics, deliverability reports, and program analytics.
  • Familiarity with Adobe Customer Journey Analytics and integration with other Adobe Experience Cloud tools.
• Governance & Compliance
  • Understanding of privacy regulations (e.g., GDPR, CCPA) and how to implement compliant marketing practices within Marketo.
  • Experience auditing admin setup and user permissions for security and compliance
• Strategic & Operational Skills
• Technical Leadership: Ability to guide QBRs, lead technical discussions, and translate business goals into platform strategies.
• Solution Health Reviews: Conducting environment assessments and identifying optimization opportunities.
• Cross-Platform Integration: Knowledge of how Marketo fits into broader Adobe Experience Cloud solutions like AEM, Target, and Real-Time CDP.
• Communication & Customer Engagement
• • Strong communication skills to engage with stakeholders from marketing managers to IT administrators.
  • Ability to document and present findings, recommendations, and roadmaps clearly and persuasively.

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy. #LI-TJ1