Overview
On Site
USD 30.00 - 37.62 per hour
Contract - W2
Skills
SaaS
IT Service Management
Personas
Management
Leadership
Adobe Marketing Cloud
Adobe Creative Cloud
Partnership
Product Engineering
Product Management
Customer Facing
Communication
Collaboration
Adaptability
Innovation
Adobe Analytics
Adobe Audience Manager
Adobe Campaign
Access Control
Analytics
Adobe Experience Manager
Data Collection
Marketo
Real-time
Adobe Target
Adobe
MEAN Stack
Customer Service
Training And Development
SAP BASIS
Job Details
Software Guidance & Assistance, Inc., (SGA), is searching for a Technical Account Manager for a contract assignment with one of our premier SaaS clients. This role is hybrid in Lehi, UT.
Responsibilities;
Required Skills:
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
Responsibilities;
- Build, develop, and maintain one-on-one relationships with customers.
- Produce and deliver a prescribed set of technical services to maintain operational health.
- Drive discussions with multiple personas from developers and analysts to management and senior leadership regarding tasks, projects, cases, and prioritization.
- Serve as a primary, technical go-to person for multiple customers, establishing a deep business and operational understanding of their environment.
- Field technical inquiries, handle customer issues, and influence partners to improve customers' health.
- Strategically think about people, process, and technology challenges, helping customers realize the efficiencies and advantages of Adobe Experience Cloud and Adobe Creative Cloud applications
- Identify and mitigate risks to establish successful partnerships with Adobe team, namely Product Engineering, Product Management, Consulting, TechOps, and the overall account team.
- Consistent effort to document, input, and supply strategic and tactical insights inside Adobe Workfront
Required Skills:
- Experience in a customer-facing role with outstanding communication skills.
- Ability to drive discussions and represent Adobe within a customer's environment.
- Ability to successfully execute solutions and functionality to optimize customer investment.
- Demonstrated ability to identify and mitigate risks, ensuring customers' operational health.
- Ability to collaborate within a team to deliver world-class service.
- Strong willingness and hunger to solution sophisticated people-, process-, and technology-based challenges
- Adaptability to continuously produce change and innovation for a customer on the cutting edge of technology
- High level of responsiveness, possessing a healthy competitive edge within a dedicated set of technology, fostering strong relationships both inside Adobe and with the customer
- Driving toward a high proficiency and depth with a specific set of Adobe applications, including certification beyond business practitioner
- Strong initiative in being resourceful and hands-on, inputting, generating, and creating tangible outcomes and value
- Experience and familiarity with the following (a plus but not a hard requirement): Adobe Analytics, Adobe Audience Manager (AAM), Adobe Campaign (AC), Adobe Commerce, Adobe Customer Journey Analytics (CJA), Adobe Experience Manager (AEM), Adobe Experience Platform (AEP), Adobe Experience Platform Data Collection, Adobe Journey Optimizer (AJO), Adobe Marketo, Adobe Real-Time Customer Data Platform (RTCDP), Adobe Target (AT), Adobe Workfront.
- Years' of Experience: 3-5
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.