Service Desk Technician I

Job Opportunity: Service Desk Technician II
We're partnering with a client who is seeking a skilled and customer-focused Service Desk Technician II to join their IT support team. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving technical challenges, and is passionate about delivering exceptional service.
As a Service Desk Technician II, you'll handle escalated tickets from the Level I triage team and provide hands-on support across a variety of technical areas. You'll also play a key role in mentoring junior technicians and contributing to process improvements.

Key Responsibilities

• Deliver outstanding customer service and technical support to internal users.
• Take ownership of escalated support tickets, ensuring timely and effective resolution.
• Provide guidance and mentorship to Level I Service Desk Technicians.
• Support end-user hardware and software issues, including Windows 10, Microsoft Office, and endpoint devices.
• Troubleshoot and resolve UC and telephony issues in conference rooms.
• Assist with onboarding and offboarding processes, ensuring smooth transitions.
• Collaborate with the IT Operations Manager to document and implement IT policies and procedures.
• Participate in Go Live support for major IT initiatives.
• Maintain and advocate for up-to-date system documentation.
• Lead efforts to continuously improve IT customer service functions.
• Manage competing priorities and contribute to project work as needed.

Technical Skills & Experience

• Strong troubleshooting skills in a help desk or service desk environment.
• Proficiency with Windows 10, Office 365, Active Directory, and desktop hardware.
• Experience with ticketing systems and remote support tools.
• Familiarity with application support and endpoint management.
• Excellent communication skills and a customer-first mindset.

Additional Qualifications

• Ability to escalate complex issues to senior technicians or infrastructure teams.
• Comfortable interfacing with managed service providers.
• Capable of completing assigned project tasks with minimal supervision.
• While vendor and project management are limited, strong collaboration and follow-through are essential.

Experience Level

• Entry to mid-level, with prior experience in a technical support or service desk role preferred.

Pay and Benefits
The pay range for this position is $20.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Green Bay,WI.
Application Deadline
This position is anticipated to close on Jun 12, 2025.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.