Customer Risk Management Specialist

Come join our growing team at the largest Tribal owned bank in the nation! We offer the best benefits around, opportunity for career growth and development as well as an amazing group of people to work with. This is a Full-Time on-site position at our Oklahoma City location.

Summary of position:

The Customer Risk Management Specialist is responsible for managing the bank s Customer Risk Rating Program, ensuring appropriate risk assessments and Enhanced Due Diligence are performed on customers in accordance with regulatory requirements and internal policy. This position supports the bank s BSA/AML compliance efforts through the review, monitoring, and updating of customer profiles and risk levels, with a particular focus on high-risk customer types.

Key job functions: (Includes current duties, primary objectives, and responsibilities which are critical to the successful performance of the position)

Perform ongoing Enhanced Due Diligence (EDD) reviews on high-risk customers.

Assess customer activity for consistency with expected behavior, source of funds, and business purpose; escalate unusual activity as needed.

Monitor and maintain customer risk ratings, support enhancements to the risk rating methodology and tools.

Ensure compliance with CIP and customer documentation requirements for new accounts and loans.

Assist in the development and implementation of BSA/AML policies and procedures related to customer risk.

Collaborate with internal teams to gather and clarify customer information and documentation.

Maintain thorough records of due diligence activities in accordance with retention policies.

Support BSA audits, regulatory exams, and information requests by preparing relevant documentation and explanations.

Conduct annual reviews of exempt customers to ensure activity aligns with expected business profiles.

Participate in required BSA/AML training and ongoing professional development.

Travel to branch offices as needed to support BSA efforts.

Provide general support to the BSA Officer and perform additional BSA duties as assigned.

Qualifications:

Familiarity with FFIEC standards and BSA/AML regulations

Basic knowledge of the bank s various operating systems and/or willingness to learn

Great communication skills

Detail oriented, analytical with excellent memory retention skills

Education and Experience:

Minimum 3 years banking industry experience, with 2 years in a direct BSA-related role.

Certification or willingness to obtain one (CAMS or commensurate BSA certification)

College degree in business or criminal justice preferred.

Prior experience with AML monitoring software.

Physical Demands: These physical demands are generally representative of the position.

Hearing, speech, close vision

Sitting, including computer use

Driving with own transportation to other branches for meetings/workshops

On occasions, may be required to lift and/or move up to 25 pounds

Job responsibilities may include standing, walking, lifting, kneeling, and crouching

Sovereign Bank is an Equal Opportunity Employer