Site Reliability Engineer

RESPONSIBILITIES:
A client with Kforce is seeking a Senior Software Engineer to join their team onsite in Milwaukee, WI. This opportunity is an onsite hybrid role with 2-3 days a week onsite.

Summary:
Reporting to Engineering, the Site Reliability Engineer will play a critical role in driving innovation and growth for the Banking Solutions, Payments and Capital Markets business. In this role, the candidate will have the opportunity to make a lasting impact on the company's transformation journey, drive customer-centric innovation and automation, and position the organization as a leader in the competitive banking, payments and investment landscape. Specifically, the Site Reliability Engineer will be responsible for the following:

Duties:
* Design and maintain monitoring solutions and alerting mechanisms for infrastructure, application performance, and user experience metrics, enabling proactive issue detection and mitigation
* Implement automation tools and processes to automate routine tasks, scale infrastructure, and ensure seamless deployments, updates, and rollbacks with minimal user impact
* Ensure the reliability, availability, and performance of applications and services, focusing on minimizing downtime, optimizing response times, and maintaining high availability for users
* Lead incident response efforts for incidents, including identification, triage, resolution, and post-incident analysis to prevent recurrence and improve system resilience
* Identify areas for improvement in reliability, performance, and efficiency through data analysis, root cause analysis, and trend analysis, and drive initiatives to enhance system reliability and operational efficiency
* Create and maintain documentation, runbooks, and knowledge base articles for operational procedures, troubleshooting guides, and best practices, and promote knowledge sharing within the team

REQUIREMENTS:
* Bachelor's degree in Computer Engineering, Computer Science or other related discipline or the equivalent combination of education, training, or work experience
* Proficient in development technologies, architectures, and platforms (web, api) to understand system complexities and performance considerations
* Experience in cloud platforms (e.g., AWS, Azure, Google Cloud) and infrastructure as code (IaC) tools for managing app infrastructure and deployments
* Knowledge of monitoring tools (e.g., Prometheus, Grafana, DataDog, New Relic) and logging frameworks (e.g., Splunk, SumoLogic, ELK Stack) for real-time visibility into system health, performance metrics, and user experience
* Experience in incident management, including incident response, triage, root cause analysis (RCA), and post-mortem reviews to prevent recurring issues
* Strong troubleshooting skills to diagnose complex technical issues in app environments, infrastructure, networking, and performance bottlenecks
* Proficiency in scripting languages (e.g., Python, Bash) and automation tools (e.g., Terraform, Ansible) for automating routine tasks, deployments, and infrastructure management

Able to perform the following:
* Analyzes, designs, programs, debugs and modifies software enhancements and/or new products used in local, networked or Internet-related computer programs
* Interacts with product managers and/or users to define system requirements and/or necessary modifications
* Participates in software design meetings and analyzes user needs to determine technical requirements
* Write technical specifications based on conceptual design and stated business requirements
* Writes code, completes programming and performs testing and debugging of applications using current programming languages and technologies
* Completes documentation and procedures for installation and maintenance

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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