Customer Service Representative

Overview

Remote
$18 - $19
Contract - W2
Contract - 07 Month(s)

Skills

Call Center or Customer Service Healthcare
MS Office

Job Details

Immediate need for a talented Customer Service Representative. This is a 07+ Months Contract opportunity with long-term potential and is located in CA (Remote). Please review the job description below and contact me ASAP if you are interested.
Job ID:25-67339
Pay Range: $18 - $19/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

  • Shift Schedule: 8 AM - 4:30 PM PST
  • Customer service representatives will be calling health plan members to ask them about their medical care
  • If they haven t completed their recommended tests and screenings, encourage them to schedule those appointments, to keep them healthy
  • Receives and responds to routine member and/or provider inquiries, requests and/or concerns in an accurate and timely manner
  • Mitigates and prevents complaints from being escalated to resolve in initial contact
  • By helping them stay on top of their health care screenings, we are making a difference by transforming the health of our communities one member at a time.
  • The daily productivity of each customer service representative will be recorded and monitored
  • Since we are working with the member s private health information, we must be sensitive to the nature of the calls, specific tasks include the following: adherence to all HIPPA protocol, following scripts at all times, documentation of all interactions in provided database.

Key Requirements and Technology Experience:

  • Key Skills; Call Center or Customer Service
  • Healthcare
  • MS Office
  • Professional, empathetic and positive phone demeanor; enjoys helping people
  • Call Center Experience/Customer Service Experience
  • Nice to have- Bilingual
  • Experience with daily call quotas
  • Must Have- Healthcare Experience
  • High School Diploma/GED

Our client is a leading Healthcare Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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