Overview
On Site
USD 26.00 - 28.00 per hour
Full Time
Skills
Tier 2
Operating Systems
Problem Solving
Reporting
Tier 1
Management
SLA
Customer Service
User Experience
Computer Hardware
Microsoft Windows
Service Desk
Workflow
Business Process
Communication
IT Service Management
ServiceNow
BMC Remedy
Computer Networking
Microsoft Office
Remote Support
Taxes
Life Insurance
Collaboration
Partnership
Business Transformation
Law
Job Details
Overview:
We are seeking an experienced Desktop Support Technician to provide deskside and remote technical support for end users in a fast-paced environment. This role requires strong troubleshooting skills, excellent communication, and the ability to manage tasks from start to resolution while delivering exceptional customer service.
Responsibilities:
Provide Tier 1 and Tier 2 support for PC hardware, Windows operating systems (Windows 10/11), and standard desktop applications.
Assess and adjust assistance based on end-user technical competence, ensuring clear communication and effective problem resolution.
Take ownership of assigned tasks from initial report through successful resolution, meeting established SLAs.
Utilize Service Desk tools and workflows to manage tickets, document issues, and maintain accurate records of troubleshooting steps and resolutions.
Gather detailed data on reported problems, prepare notes and reports, and resolve Tier 1 issues promptly.
Collaborate with internal and external team members to escalate and resolve complex issues efficiently.
Apply strong time management skills to prioritize tasks and meet deadlines in alignment with SLA requirements.
Deliver exceptional customer service, including de-escalating challenging situations and ensuring a positive end-user experience.
Required Qualifications:
Minimum three (3) years of experience supporting PC hardware, Windows OS, and standard desktop applications.
Proven knowledge of IT systems through prior work experience or education.
Demonstrated competence in Service Desk operations, workflows, and IT systems, with a general understanding of business processes.
Strong oral, written, and interpersonal communication skills.
Ability to work independently and collaboratively in a team environment.
Preferred Skills:
Familiarity with ITSM tools (e.g., ServiceNow, Cherwell, Remedy).
Basic networking knowledge and troubleshooting experience.
Experience with Microsoft 365 applications and remote support tools.
Job Type & Location
This is a Contract position based out of Fountain Valley, CA.
Pay and Benefits
The pay range for this position is $26.00 - $28.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Fountain Valley,CA.
Application Deadline
This position is anticipated to close on Dec 20, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We are seeking an experienced Desktop Support Technician to provide deskside and remote technical support for end users in a fast-paced environment. This role requires strong troubleshooting skills, excellent communication, and the ability to manage tasks from start to resolution while delivering exceptional customer service.
Responsibilities:
Provide Tier 1 and Tier 2 support for PC hardware, Windows operating systems (Windows 10/11), and standard desktop applications.
Assess and adjust assistance based on end-user technical competence, ensuring clear communication and effective problem resolution.
Take ownership of assigned tasks from initial report through successful resolution, meeting established SLAs.
Utilize Service Desk tools and workflows to manage tickets, document issues, and maintain accurate records of troubleshooting steps and resolutions.
Gather detailed data on reported problems, prepare notes and reports, and resolve Tier 1 issues promptly.
Collaborate with internal and external team members to escalate and resolve complex issues efficiently.
Apply strong time management skills to prioritize tasks and meet deadlines in alignment with SLA requirements.
Deliver exceptional customer service, including de-escalating challenging situations and ensuring a positive end-user experience.
Required Qualifications:
Minimum three (3) years of experience supporting PC hardware, Windows OS, and standard desktop applications.
Proven knowledge of IT systems through prior work experience or education.
Demonstrated competence in Service Desk operations, workflows, and IT systems, with a general understanding of business processes.
Strong oral, written, and interpersonal communication skills.
Ability to work independently and collaboratively in a team environment.
Preferred Skills:
Familiarity with ITSM tools (e.g., ServiceNow, Cherwell, Remedy).
Basic networking knowledge and troubleshooting experience.
Experience with Microsoft 365 applications and remote support tools.
Job Type & Location
This is a Contract position based out of Fountain Valley, CA.
Pay and Benefits
The pay range for this position is $26.00 - $28.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Fountain Valley,CA.
Application Deadline
This position is anticipated to close on Dec 20, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.