Need - GE Smallworld Consultant |Seattle, WA(Onsite)|Onsite |12+months |C2C - JJ

Title : GE Smallworld Consultant

Location : Seattle, WA (Onsite)

Duration : 12+ Months

Rate : OPEN

Visa Status : H1B,L1,TN &E3

Relevant Experience (in Yrs.) : 8+

Detailed Job Description:

• Analysis, Design, Coding , Implementation & Testing of Client Smallworld products using Magik software
• Documentation of entire process and providing continuous update to all stakeholders
• Proficient in latest Versions of Client Smallworld Product Suite, PNI / Electric Office
• Hands On experience using Magik Strong in providing GIS solutions using Smallworld suite of products
• Client coordination

Essential Skills:

• 5+ years of experience with Client Smallworld PNI, Core SW4, SW5, EO, GDO, GTO, GSS, GSA, DM, MES, NRM, K8
• 5+ years of experience with magik, Java, VMDS & Oracle Database
• SQL, shell scripting, ability to read and interpret logs & debug files
• Installation of Operating system patches and other 3rd Party Software such as ONA, Data Center Management,etc.
• System configuration and Hands on Experience with installation of Client Smallworld suite of products.
• Must have experience in picking up and installing fixes on live customer systems
• Proven track record of problem analysis, identification and resolution
• Strong troubleshooting & debugging skills
• Good communication skills (verbal and written)
• MS office applications (Word, PowerPoint, Excel) and MS Outlook competency
• Object-Oriented programming techniques, Oracle, and/or system administration, is a plus

Competencies: EIS : Smallworld Electric Office suite (EO), EIS : Magik

Desirable Skills:

• Ensure customers
• success by fostering a balanced relationship that benefits both Client and the customer with the goal of producing the highest level of customer support and satisfaction.

In this role, you will:

• Take a leadership role in strategizing with internal staff and customers to solve and prevent re-occurrence of issues.

Engage with customers on day to day issues;

• Organize customer calls to facilitate implementation of solutions while adhering to change control, compliance protocols.
• Ensure solution does solve the customer?s issue
• Mentors staff in troubleshooting and analysis methods
• Knowledge transfer
• write user/technical documentation and case notes.
• Act as a technical resource for staff
• Primary contributor to Knowledge Base system for customer specific issues that will benefit the greater customer and support team
• Analyze and troubleshoot issues involving all aspects of Client solutions, including but not limited to user interface, network and communication connectivity and performance, interoperability, data collection/storage, visualization, analytics, associated control systems and interfaces to enterprise systems.? Own and manage personal caseload and perform case follow-up.
• Troubleshoot and identify product problems for presentation to engineering for resolution or disseminates appropriate information necessary to correct issues.
• Adhere to all Quality processes.
• Ability to be part of an on-call rotation for after business hour customer calls.

Ability to travel to customer sites.

Keywords:Client Smallworld, Physical Network Inventory, Network Inventory Gateway, Electric Office, Electric Office Web, Gas Office, Magik

Jenish J

Technical Recruiter |ASCII Group LLC.

Email: |Direct:

38345 W. 10 Mile Rd, Ste.#365; Farmington, MI 48335