Overview
Remote
$50 - $55
Contract - W2
Skills
PharmaSuite
Rockwell
On-Call Support
MES
Manufacturing Execution Systems
IT troubleshooting
ServiceNow
tickets
ServiceNow management
Manufacturing IT applications
Electronic Batch Records
EBR
GxP
Rockwell Manufacturing Execution System PharmaSuite
Rockwell MES PharmaSuite
Job Details
Job Title: PharmaSuite MES On-Call Tier 2 Support
Location: 100% Remote
Key Skill sets
- Rockwell PharmaSuite authoring experience ( Required )
- IT troubleshooting experience
- ServiceNow management
- Manufacturing IT applications awareness
- Triage, investigate, resolve and manage all Manufacturing Execution Systems (MES) ServiceNow tickets
- Assist shop floor operators when escalated from Tier 1 to Tier 2 support
- Maintain and develop MES Knowledge Base
- Gather user requirements in relation to controlling and recording manufacturing activities and process improvements based on data from support tickets
- Data Analysis of support tickets
- Author updates and changes to Electronic Batch Records(EBR), following GxP and SDLC protocols, in collaboration with Site Tier 2 Support team
- Advanced proficiency in Rockwell Manufacturing Execution System PharmaSuite is required
- Expected to be a Subject Matter Expert in Life Sciences
- Nights and weekends will be required
Thanks and Regards
Eshant Sharma
Disclaimer: Wise Equations Solutions Inc; provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability
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