Overview
On Site
USD 23.00 - 25.00 per hour
Contract - Independent
Skills
FOCUS
WebEx
Collaboration
Regulatory Compliance
Vendor Management
Management
Computer Hardware
Documentation
Standard Operating Procedure
Preventive Maintenance
Training
Debugging
Media
Continuous Improvement
User Experience
Videoconferencing
Microsoft
Codecs
Project Documentation
Polycom
Reporting
Analytics
Audiovisual
AV
Mentorship
Privacy
Marketing
Job Details
Location: Wayzata, MN
Salary: $23.00 USD Hourly - $25.00 USD Hourly
Description: Our client is currently seeking a Video Conference Support Engineer
About the Role
As a Video Conference Support Engineer, you will be a critical part of a global support team, ensuring seamless video conferencing experiences for our users. This is a technical role with a strong focus on implementation, configuration, and support for enterprise-grade audio-visual (AV) solutions. You'll be working with multiple technology platforms and will have an opportunity to work globally with a diverse team. This is a 24x5 support role, and you will be a key player in ensuring our video conferencing infrastructure runs smoothly.
Responsibilities
Design and Maintenance: Design, implement, and maintain enterprise-grade video conferencing solutions, including Microsoft Teams, Zoom, Webex, and others.
Operational Support: Oversee the smooth operation of hybrid meetings, webinars, and virtual events. Act as a final escalation point for complex technical issues during high-profile meetings and live events.
Infrastructure Collaboration: Work cross-functionally with IT, Facilities, and Security teams to optimize AV infrastructure and ensure compliance with organizational standards.
Vendor Management: Manage relationships with vendors for AV hardware, software, and support services.
Documentation and Training: Develop and enforce Standard Operating Procedures (SOPs) for video conferencing support and preventive maintenance. Provide detailed project documentation and deliver as-built training to junior engineers.
Troubleshooting: Independently troubleshoot and debug complex solutions involving mixed media.
Continuous Improvement: Monitor system performance and user feedback to drive continuous improvement. Stay current with industry trends and recommend new tools or upgrades to enhance user experience.
Minimum Qualifications
3+ years of experience in a video conferencing support or AV engineering role.
Strong technical skills in configuring, troubleshooting, and supporting major video conferencing platforms like Microsoft Teams and Zoom.
Experience with enterprise AV infrastructure, including codecs from vendors like Poly and Logitech.
Demonstrated ability to create detailed project documentation.
Preferred Qualifications
Experience with AV equipment from Polycom and Logitech.
Exposure to reporting and analytics initiatives for AV systems.
Experience leading and mentoring junior engineers.
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Salary: $23.00 USD Hourly - $25.00 USD Hourly
Description: Our client is currently seeking a Video Conference Support Engineer
About the Role
As a Video Conference Support Engineer, you will be a critical part of a global support team, ensuring seamless video conferencing experiences for our users. This is a technical role with a strong focus on implementation, configuration, and support for enterprise-grade audio-visual (AV) solutions. You'll be working with multiple technology platforms and will have an opportunity to work globally with a diverse team. This is a 24x5 support role, and you will be a key player in ensuring our video conferencing infrastructure runs smoothly.
Responsibilities
Design and Maintenance: Design, implement, and maintain enterprise-grade video conferencing solutions, including Microsoft Teams, Zoom, Webex, and others.
Operational Support: Oversee the smooth operation of hybrid meetings, webinars, and virtual events. Act as a final escalation point for complex technical issues during high-profile meetings and live events.
Infrastructure Collaboration: Work cross-functionally with IT, Facilities, and Security teams to optimize AV infrastructure and ensure compliance with organizational standards.
Vendor Management: Manage relationships with vendors for AV hardware, software, and support services.
Documentation and Training: Develop and enforce Standard Operating Procedures (SOPs) for video conferencing support and preventive maintenance. Provide detailed project documentation and deliver as-built training to junior engineers.
Troubleshooting: Independently troubleshoot and debug complex solutions involving mixed media.
Continuous Improvement: Monitor system performance and user feedback to drive continuous improvement. Stay current with industry trends and recommend new tools or upgrades to enhance user experience.
Minimum Qualifications
3+ years of experience in a video conferencing support or AV engineering role.
Strong technical skills in configuring, troubleshooting, and supporting major video conferencing platforms like Microsoft Teams and Zoom.
Experience with enterprise AV infrastructure, including codecs from vendors like Poly and Logitech.
Demonstrated ability to create detailed project documentation.
Preferred Qualifications
Experience with AV equipment from Polycom and Logitech.
Exposure to reporting and analytics initiatives for AV systems.
Experience leading and mentoring junior engineers.
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.