IT Manager Epicor \ ERP Systems Administrator

We are looking for a skilled and self-driven ERP Systems Administrator to oversee and support our cloud-based ERP environment. This position will serve as the primary on-site IT contact, supporting around 60 users while collaborating closely with the Corporate IT team. The ideal individual will have hands-on technical experience with ERP systems (particularly Epicor or similar), strong general IT support skills, and excellent communication abilities.

Key Responsibilities:

• Administer and maintain the ERP system, including:
  - Configuring the system and managing user accounts
  - Customizing dashboards and reports
    - Diagnosing and resolving application issues
    - Supporting system upgrades and integrations
    - Providing initial support for PSI and shop floor manufacturing systems
  • Provide desktop, hardware, and general network support for local users
  • Work with Corporate IT for escalations, best practices, and project alignment
  • Maintain system documentation and update user training resources
  • Offer after-hours assistance for critical issues or scheduled maintenance as required

Required Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
  • 5–10 years of ERP system administration and support experience, preferably with Epicor.
  • Experience managing Epicor Kinetic ERP in cloud or on-premise environments.
  • Familiarity with core ERP modules such as Manufacturing, Inventory, Order Management, and Financials.
  • Proficiency in:
  - ERP configuration, customization, and troubleshooting
  - Supporting manufacturing operations and shop floor systems
  • Basic understanding of:
    - Networking and security fundamentals
    - Desktop and hardware support
  • Strong interpersonal and communication skills.
  • Ability to work independently while managing multiple priorities.

Preferred Qualifications:

• Familiarity with system integration and development tools.
  • Knowledge of business process modeling and workflow automation tools.