Network Voice Engineer / UCCM

Job Title: Network Voice Engineer (Tier I, Junior or Mid Level)
Duration: 15 months contract (possibility to extend based on project needs)
Location: Orange, CA - 92868 (ONSITE)
***Visa sponsorship is not available for this role**
Note: There will be some traveling within buildings based on project needs They are all fairly walking distance from one another.

Important Skills: Client need support in migrating from traditional phone system to Cisco cloud
Call Manager experience
Cisco shop for networking
Talkdesk integration experience is nice to have
Excellent communication skills is a must, documentation skills is a must, someone who is professional and ideally has worked in a healthcare space would be great.

Job Description:
Performs support and solutions for Cisco and VOIP related systems. Supports Cisco voice telephony systems for calling and back office business units. Supports all aspects of the Cisco Webex Calling Dedicated Instance (Communications Manager, IM & Presence, Unity Connection, Expressway and Cisco Emergency Responder) Infrastructure and other relevant Cisco Products for Calling and Collaboration. Experience with Cisco and third-party hospital and clinical systems integrations with Cisco Webex Calling Dedicated Instance include Local Gateway integration to an on-prem phone system (NEC). Experience with Cisco Webex Control Hub for configuration (adds, moves, changes, deletions), troubleshooting with Cisco TAC, monitoring of the Cisco UC applications.
Experience and Requirements: 5 years IT network engineering support experience (Tier I Network infrastructure implementation and maintenance) CCNA certification or higher required, specialization in Voice or Collaboration - CCNP preferred Three or more years of experience managing enterprise VoIP and Unified Communications systems is preferred
Bachelor's degree in Computer Science, Engineering, or related discipline preferred; equivalent experience acceptable
Must possess strong analytical and problem-solving skills and be organized
Should have a team oriented attitude, solid interpersonal skills and be self-driven
Experience working with multiple departments and managing multiple tasks concurrently
Strong verbal and written communication skills, must be able to read and comprehend monitoring reports
Ability to work weekends and/or off hours as necessary to meet clients' needs
Minimal travel required