Desktop Support Engineer

Solution IT Inc. is looking for a Desktop Support Engineer for one of its clients Toronto, Canada (Hybrid)

Job Title: Desktop Support Engineer

Summary:

Key Responsibilities:

• Image and deploy Windows laptops and desktops using Microsoft SCCM and Intune.
• Provide configuration, support, and maintenance of macOS devices across the organization.
• Execute and track Joiner, Mover, Leaver (JML) processes, including user account provisioning/deprovisioning and device allocation.
• Perform application installations, updates, and troubleshooting for both Windows and macOS environments.
• Set up and troubleshoot VPN connections, remote access issues, and multi-factor authentication (MFA).
• Provide Level 1 and 2 support, handling day-to-day Service Desk calls and tickets within SLA timelines.
• Diagnose and resolve hardware, software, network, and peripheral issues for end users.
• Maintain accurate records of activities, asset tagging, and inventory.
• Escalate unresolved incidents to appropriate teams with clear documentation.
• Collaborate with other IT teams for system upgrades, patching, and infrastructure changes.

Required Skills:

• 3 5 years of experience in a desktop support or technician role.
• Proven expertise with SCCM (System Center Configuration Manager) and Microsoft Intune.
• Hands-on experience supporting macOS devices in a corporate environment.
• Working knowledge of Active Directory, Azure AD, and Office 365.
• Experience handling JML processes and user lifecycle management.
• Strong knowledge of VPNs, networking basics, and remote troubleshooting tools.
• Solid experience managing and resolving Service Desk tickets using ITSM tools (e.g., ServiceNow, Jira, or equivalent).
• Excellent problem-solving, communication, and customer service skills.

Work Site: Toronto, Canada (Hybrid)

Duration: 6+ Months Contract

Expected Start Date: Immediate - 2 weeks

Number of Positions: 01

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About Solution IT

Solution IT is a national IT consulting company specializing in: Technology Staffing and Oracle E-Business Solutions based in Boston, Massachusetts.