Ticket Operations Coordinator

Description

Job Title: Ticket Operations Coordinator

Duration: 15-month contract

Location: Onsite in Fort Worth, TX with occasional travel

Pay Rate: $25-28/hour

Overview:

We are seeking a highly organized and detail-oriented Ticket Operations Coordinator to support ticket distribution and management for a high-profile global sporting event. This role will focus on coordinating ticket inventory, managing communication between internal teams and partners, and ensuring a smooth and efficient ticketing experience for all stakeholders. The ideal candidate is a skilled communicator, thrives in fast-paced environments, and brings prior experience working with ticketing systems and customer service.

Why You'll Love This Role:

As a key member of the Partnerships & Community team, you will:

• Manage, distribute, and track more than 8,000 tickets across multiple event locations.
• Collaborate with internal technical teams, vendors, and external partners to streamline ticket operations.
• Play an important role in enhancing brand perception through sponsorship assets tied to a major international sporting event.
• Gain experience with ticketing technology as the team transitions to a new ticket management platform.

Key Responsibilities:

• Serve as the main point of contact for ticketing logistics, ensuring timely and accurate communication with internal stakeholders, vendors, and partners.
• Coordinate the redemption process, monitor ticket usage, and generate regular reports for leadership.
• Navigate and manage ticket inventory through the ticket management system, ensuring accuracy and efficiency.
• Troubleshoot technical issues with internal teams and vendors to maintain system integrity.
• Develop and maintain ticketing policies, procedures, and best practices.
• Provide excellent customer service by resolving inquiries, addressing concerns, and ensuring a positive recipient experience.
• Assist in the execution of sponsorship assets, community activations, and measurement efforts.
• Support post-event reporting and analysis to improve future ticketing strategies.

Requirements

Qualifications:

Minimum Requirements:

• Bachelor's degree or equivalent experience/training.
• 1-2 years of related experience, preferably in sports partnerships, sponsorships, or event operations.
• Prior experience working with ticketing systems or platforms.
• Strong organizational skills with the ability to manage multiple priorities in a deadline-driven environment.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Ability to travel up to 30% of the time.

Preferred Qualifications:

• Experience planning and executing both in-person and digital sponsorship activations.
• Background working with or for professional sports teams.
• Familiarity with transitioning between ticketing systems (experience with Ticket Manager a plus).

Key Attributes for Success:

• Highly organized self-starter who thrives under pressure.
• Strong attention to detail and accuracy.
• Professional demeanor when representing the organization to internal and external stakeholders.
• Collaborative mindset with the ability to work cross-functionally.

Innovation starts with people.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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