Operating Systems Specialist Remote (Rotational shifts)

Role: Operating Systems Specialist
Total 15 positions

Location: Remote (Rotational shifts)
Duration: 12 months
Client: IPS/USPS

Note: candidates meet the residency requirements (Last 5 years in the US with no more than 6 months out of the country).

List of tasks to be performed:

• Provide day-to-day incident and deployment support of multiple server operating systems, including Unix, Linux, and Windows, which includes on-site and remote administration, user support, performance monitoring and tuning, and capacity planning
• Provide day-to-day incident and deployment support of middle tier applications, including web and application servers, containers and container managers, messaging technologies, cloud platform and services, automation tools, scripting languages and monitoring tools
• Manage incident response via the USPS ServiceNow application in accordance with he published USPS Change Management Service Level Agreements (SLAs)
• Perform a technical leadership role in incident response, maintenance, documentation, and support of a large, complex, distributed server environment complex, distributed server environment
• Perform a technical leadership role in incident response, maintenance, documentation, and support of a large complex, distributed database environment
• Perform a technical leadership role in incident response, including maintenance, documentation, and support of a large, complex, distributed middleware environment
• Develop growth plans as needed to ensure that the hosting environment can support the projected growth of the application environment
• Develop and implement procedures that support proactive problem detection and avoidance, including disaster recovery planning and implementation
• Create and maintain project plans as necessary in accordance with US Postal Service standards then keeps USPS management notified of critical failures or potential missed milestones
• Works with Program Manager, Project Managers, Engineering staff, USPS staff and vendors to manage projects, drive outcomes and lead teams
• Analyzes and resolves complex hardware and software problem issues
• Assists USPS development community to perform tests and implement software, adds, and changes
• Develops and implements operational management process and procedures
• Tracks inventory and completes and provides documentation required for deploying servers
• Uses alert monitoring tools chosen by USPS Management
• Uses systems management and software distribution tools chosen by USPS Management
• Uses security management systems and facilities in backups and restores of data and application code
• Escalates unusual or unexpected findings to USPS
• Provides reports to users and managers of systems status on an as requested basis
• Provides weekly status reports and maintains hours worked on projects
• Uses change and case management procedures as required
• Provides action plan for resolution of any/all faults detected
• Performs isolation testing of problem equipment and/or software
• Provides documentation of all solutions to problems and document all application guidelines and issues
• Provides reports to USPS Management to share solutions found
• Provides and implements escalation process and/or procedures
• Follows the appropriate quality assurance program chosen by USPS Management
• Provides on-site system or application support for deployment/installation as required
• Tracks inventory and completes and provides documentation required for deploying servers
• Interacts with all USPS functional groups to accomplish objectives
• Creates and edits computer-based documentation and trouble ticket systems to document equipment configurations, track changes and problems, and compiles performance data
• Performs assistance, training and information sharing to users and other administrators
• Maintains leadership qualities and attitude in keeping with the standards of the USPS