Training Documentation Analyst

Position: Training Documentation Analyst

Location: Princeton, NJ (Hybrid)

Position Responsibilities:

• Develop a comprehensive user documentation library for the degree audit, advising, and course registration modules of Stellic. This includes process guides, data dictionaries, process flow charts, etc.
• Work with the trainers to develop training assets for different audiences. This includes training presentations, training exercises and case studies, e-learning modules, training videos, etc.
• Work with subject matter experts to create self-service user support assets such as knowledge base articles, FAQs, user guides, and quick reference cards. Work with the Registrar s Office to publish and maintain this information on the Registrar s website in a timely manner.
• Collaborate with subject matter experts to validate work products to ensure documentation, training, and support materials reflect current Princeton practices.
• Collect feedback on training and support materials from users, and work with the project team to enhance them accordingly.

Required Skills and Experience:

• 3-4 years of experience creating documentation and developing user training and support materials, including short videos and presentations
• Excellent writing and editing skills, with great attention to detail.
• Proficiency with the Microsoft productivity tools including Word, Excel, PowerPoint, Teams, and Outlook.
• Experience with document and content management tools such as One Drive and Drupal.
• Familiarity with video editing software (e.g., Adobe Express) to create training vignettes.
• Strong organizational, interpersonal, and communication skills.
• Enthusiastic, with the ability to work effectively in a fast-paced, team-oriented project environment.
• Proven problem-solving and analytical skills.
• Ability to work independently with minimal supervision

Required Education: At least a Bachelor s Degree (or equivalent experience) in Computer Science, Software/Electronics Engineering, Information Systems or closely related field is required.