Audio/Visual Technician-Specialist

Overview

On Site
Up to $42
Contract - Independent
Contract - 12 Month(s)
No Travel Required

Skills

Information technology
technical
AV system
Crestron
Q-SYS
DSP software
signal flow AV over IP
cabling
rack build
MS Teams
Zoom
GoTo
Office 365
windows 10/11

Job Details

KLC Consulting, Inc.

Requirement for: (A/V & Event Specialist) Technical Product Support Specialist Ocoee FL

Contact: Maggie Manning: ,

Client: Florida Department of Transportation, Turnpike HQ, Ocoee FL 34761

Closes: September 12, 2025 by 5pm EST

For Term: Through 6/30/2026

Note: Vendor to provide a smartphone to the contractor.

Position Summary: Responsible for supporting audio visual technology hardware and software systems in our enterprise environment. Provide in-person and remote technical support to our customers. Assist in a wide variety of responsibilities including, but not limited to, asset tracking, detailed documentation, installation, configuration, remediation, and troubleshooting of IT resources. Provide top-tier service and support with clear and concise communication and follow-through.

Job Responsibilities:

  • Coordinates and assists in audio visual installation, setups and video conferencing support
    • Virtual Meeting Applications knowledge required (MS Teams, Zoom, GoTo, etc.)
    • Audiovisual Equipment knowledge required (Microsoft Teams Rooms certified equipment)
  • Monitors and maintains collaboration systems using company-provided tools, like MS Teams Admin Center and Vendor monitoring portals
  • Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed.
  • Recommend strategies to increase utilization of collaboration spaces which may include implementing new practices, devices, and/or software.
  • Train customers and technical staff on use of equipment
  • Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11
  • Collaborate and assist with other areas of the IT department on projects and initiatives
  • Standard onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday
  • After-hours availability to support variety of events and travel is required
  • Travel 50% to remote locations to provide support and event coordination
  • Perform other duties as assigned
  • Ability to lift 50 pounds

NOTE: As a member of the technology team, they need the ability to be contacted to respond to requests incidents. The vendor is required to provide the contractor with a smartphone with data service that complies with FDOT agency security requirements. Smartphones must be able to receive security updates from the manufacturer or carrier and maintained throughout the contractor's tenure at the agency. The contractor will utilize mobile applications such as Outlook, Teams & ServiceNow, which should also be kept up to date through the platform application store.

Background Check: a Level 1 background check is required prior to the start date.

Must Complete the attached Exhibit E Form, Resume Self-Certification Form (See Attachment)

Must Complete the following Education, Experience, and Skills Matrices

Educations, Experience, Knowledge, Skills, and Abilities Matrix

Education

Degree / Date of Graduation

University / School

High school diploma or equivalent; additional certifications or relevant education is a plus.

Required Skills

Years of Experience

Year Skills Last Used

IT Enterprise experience is preferred

Ability to learn new systems and software in a fast-paced environment.

Strong problem-solving skills, critical and analytical thinking, and the ability to adapt to change.

Ability to manage multiple priorities and work independently or as part of a team.

Capacity to perform in high-pressure situations, with strong organizational and time-management skills.

Proven track record in AV system commissioning, ideally with an AV integrator or enterprise deployment team

Proficiency in control systems (Crestron, Q-SYS) and DSP configuration software

Knowledge of AV signal flow, AV over IP, structured cabling standards, and rack build best practices

Responsibilities

Years of Experience

Year Skills Last Used

Coordinates and assists in audio visual installation, setups and video conferencing support

Virtual Meeting Applications knowledge required (MS Teams, Zoom, GoTo, etc.)

Audiovisual Equipment knowledge required (Microsoft Teams Rooms certified equipment)

Monitors and maintains collaboration systems using company-provided tools, like MS Teams Admin Center and Vendor monitoring portals

Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed.

Recommend strategies to increase utilization of collaboration spaces which may include implementing new practices, devices, and/or software.

Train customers and technical staff on use of equipment

Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11

Collaborate and assist with other areas of the IT department on projects and initiatives

Responsibilities

Yes/No

Ability to be onsite during hours of operation between 7:00 am and 6:00 pm, Monday through Friday

After-hours availability to support variety of events and travel is required

Travel 50% to remote locations to provide support and event coordination

Can perform other duties as assigned

Ability to lift 50 pounds

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.