Helpdesk System Analyst

Overview

On Site
$$28/hr on W2
Contract - W2
Contract - 7 month(s)

Skills

Customer Service
SharePoint
OKTA
Active dIrectory
AWS
PowerShell
VPN
Windows 11
Microsoft O365
RDP
Exchange Admin
Crowdstrike
network connectivity troubleshooting
IP phone systems (Microsoft Teams)
ticketing systems
remote and in-person support.

Job Details

Job Title: Help Desk System Analyst
Location: Atlanta, GA (Onsite Daily) Must be local to Atlanta, GA
Interview: Onsite

Work Schedule: The candidate must be local to Atlanta and be able to come to the office every day to work. This is a temp-to-perm position. The candidate must be local and come to the office every day.

  • Assist users with password resets, PST file management, and Exchange Admin tasks.
  • Use ticket tracking systems to document, prioritize, and track user issues effectively.
  • Support security and authentication tools such as OKTA and Crowdstrike.
  • Deliver exceptional customer service to end-users via phone, email, and face-to-face interactions.
  • Preferred Qualifications:

      • 3+ years of experience in a technical support or help desk role.
    • Experience troubleshooting network connectivity, VPNs, and IP phone systems.
    • Proficiency with ticket tracking systems and remote support tools.
    • Excellent communication and interpersonal skills to interact with users of varying technical expertise.
    Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.