Overview
On Site
USD 40.00 per hour
Full Time
Skills
Mergers and Acquisitions
Venture Capital
Pharmaceutical Industry
Help Desk
Tier 1
Tier 2
Technical Support
Management
Customer Service
Microsoft Windows
Microsoft
Microsoft Azure
Active Directory
Communication
Attention To Detail
Startups
Job Details
Job Title: Help Desk Engineer
Location: Fenway (Boston) and Cambridge, MA
Rate: $40/hour
Type: Long-term contract (no end date)
Schedule: Onsite, Monday-Friday (Business Casual Attire)
Job Description:
A venture capital firm specializing in the pharmaceutical industry is seeking a sharp and punctual Help Desk Engineer to support internal staff and early-stage companies within their portfolio. This is a long-term contract role based in Cambridge and Fenway (Boston). The position offers a unique opportunity to work with innovative startups in the incubator phase and provides hands-on experience in a dynamic environment.
You will split your time between:
Key Responsibilities:
Requirements:
Location: Fenway (Boston) and Cambridge, MA
Rate: $40/hour
Type: Long-term contract (no end date)
Schedule: Onsite, Monday-Friday (Business Casual Attire)
Job Description:
A venture capital firm specializing in the pharmaceutical industry is seeking a sharp and punctual Help Desk Engineer to support internal staff and early-stage companies within their portfolio. This is a long-term contract role based in Cambridge and Fenway (Boston). The position offers a unique opportunity to work with innovative startups in the incubator phase and provides hands-on experience in a dynamic environment.
You will split your time between:
- Supporting internal users at the firm
- Assisting recently launched companies at their respective offices
- Working with new startups housed within the firm's corporate incubator space
Key Responsibilities:
- Provide Tier 1 and Tier 2 technical support across Mac and Windows environments
- Manage and support devices using JAMF (for Macs) and Intune
- Troubleshoot and administer Azure Active Directory
- Ensure high levels of customer service and timely resolution of technical issues
Requirements:
- Proficiency in both Windows and Mac environments
- Experience with JAMF and Microsoft Intune
- Familiarity with Azure Active Directory
- Strong communication skills, punctuality, and attention to detail
- Ability to work independently and adapt in a fast-paced startup setting
- Comfortable working onsite 5 days per week
- No car required - locations are transit accessible
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