ServiceNow CMDB Consultant / Expert - SN 25-30099

Overview

Hybrid
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
No Travel Required

Skills

Stakeholder Management
Lifecycle Management
Mentorship
Microsoft Azure
Microsoft SCCM
Google Cloud Platform
Dashboard
Data Deduplication
Data Integrity
Data Modeling
Configuration Management
Property And Casualty Insurance
Service Management
IT Service Management
Instructional Design
Insurance
Normalization
Configuration Management Database
Continuous Integration
Good Clinical Practice
Amazon Web Services
Cloud Computing
Collaboration
Communication
ITIL
ServiceNow
Taxonomy

Job Details

Job Title: ServiceNow CMDB Consultant / Expert

Location: Chelsea, MA (Hybrid)

Duration: 1 Year (Part-Time, 2 3 days per week)

Key Responsibilities:

  • Lead and advise on CMDB strategy, architecture, and governance for a large-scale implementation.

  • Assess the current CMDB structure and data integrity; identify gaps and recommend remediation plans.

  • Collaborate with infrastructure, application, and service management teams to align CMDB with business and IT needs.

  • Design and implement data cleanup processes, including deduplication, normalization, and enrichment.

  • Develop and enforce CMDB policies, standards, and best practices.

  • Support integrations with ITSM tools (e.g., ServiceNow) and discovery tools.

  • Provide guidance on CI classification, relationships, and lifecycle management.

  • Create dashboards and reports to monitor CMDB health and progress.

  • Mentor internal teams and deliver training/documentation as needed.

Experience Requirements:

  • 10+ years of experience in IT Configuration Management and CMDB consulting.

  • Proven success with large-scale CMDB implementations (preferably with 10M+ CIs).

  • Strong understanding of the ITIL framework and CMDB governance.

  • Hands-on experience with ServiceNow CMDB.

  • Expertise in data modeling, CI taxonomy, and reconciliation processes.

  • Familiarity with discovery tools (e.g., ServiceNow Discovery, SCCM, Tanium).

  • Excellent communication and stakeholder management skills.

  • Ability to work independently and lead initiatives in a complex enterprise environment.

Preferred Qualifications:

  • Industry experience in Insurance, particularly Property & Casualty.

  • Certifications: ITIL, ServiceNow CMDB, or equivalent.

  • Experience with cloud and hybrid environments (AWS, Azure, Google Cloud Platform).

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