Senior ServiceNow Administrator - Cayuse Holdings, LLC - | Dice.com

Cayuse Holdings, LLC

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Senior ServiceNow Administrator

• Posted 15 days ago • Updated 50 minutes ago

Full Time

Depends on Experience

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Cayuse Holdings, LLC

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Job Details

Skills

Technical Support
Service Delivery
Forms
Operational Efficiency
Access Control
Training
Telephony
Dashboard
SLA
Regulatory Compliance
Microsoft Exchange
Data Security
Management
Computer Science
Customer Relationship Management (CRM)
Incident Management
Change Management
Workflow
PASS
Articulate
Scripting
Communication
Analytical Skill
Conflict Resolution
Problem Solving
Attention To Detail
Multitasking
Adaptability
Quick Learner
Microsoft Outlook
Microsoft PowerPoint
Microsoft Excel
Information Technology
Software Engineering
Public Sector
ITIL
IT Service Management
Reporting
Analytics
ServiceNow
Health Care
Insurance
Productivity
System Integration Testing
Professional Development
Law

Summary

Overview

The Work

The Senior ServiceNow Administrator is responsible for configuring, maintaining, and optimizing the ServiceNow platform to support the Exchange's operational and technical requirements. As the platform administrator, this individual ensures the seamless integration of ServiceNow with other systems, provides user support and training, and develops automation workflows to enhance efficiency. By overseeing upgrades, troubleshooting issues, and generating platform reports, the ServiceNow Administrator ensures stable, secure, and high-performing operations that align with project SLAs and goals.

This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.

Responsibilities

Key Responsibilities

- Configure, administer, and maintain the ServiceNow platform to align with the Exchange's operational requirements and service delivery goals.
- Monitor platform performance and take proactive measures to ensure stability, security, and responsiveness.
- Develop custom workflows, forms, scripts, and automation processes to meet project-specific needs and improve operational efficiency.
- Resolve platform-related technical issues by troubleshooting and collaborating with technical teams as needed.
- Manage ServiceNow user profiles, roles, and permissions to ensure secure and compliant access control.
- Oversee platform updates, patches, and upgrades, coordinating with stakeholders to minimize operational disruption.
- Provide training and ongoing support to teams and end users on the effective use of ServiceNow for their roles.
- Integrate ServiceNow with third-party systems (e.g., CRM, telephony solutions, APIs), ensuring seamless data workflows and interoperability.
- Develop reports and dashboards within ServiceNow to monitor operational metrics, SLA adherence, and ticketing trends.
- Ensure compliance with Exchange data security policies and federal/state regulations when managing platform configurations and data workflows.
- Act as a subject matter expert for ServiceNow, providing guidance on best practices, new features, and opportunities for improvement.
- Other duties as assigned.

Qualifications

Qualifications - Here's What You Need

Associate's degree in Information Technology, Computer Science, or a related field, OR equivalent work experience in ServiceNow administration (minimum 2 years for equivalency).
ServiceNow Certified System Administrator (CSA) certification or equivalent is mandatory.
3+ years of experience administrating CcaaS CRM platforms.
3+ years of experience as a ServiceNow Administrator, including configuring and maintaining platform modules such as Incident Management, Change Management, and Reporting.
Demonstrated ability to develop custom workflows, automate tasks, and configure integrations.
Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills:

Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.
Strong expertise with ServiceNow platform administration, configuration, and scripting.
Experience integrating ServiceNow with external systems using APIs and best practices for automation.
Exceptional verbal and written communication skills.
Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
Must be self-motivated and able to work well independently as well as on a multi-functional team.
Ability to handle sensitive and confidential information appropriately
Proficient in MS Office, Word, Outlook, PowerPoint, and Excel.

Desired Qualifications:

Bachelor's degree in Information Technology, Software Engineering, or a related field.
ServiceNow certifications in advanced modules (e.g., ServiceNow Certified Application Developer or Certified Implementation Specialist).
Experience implementing ServiceNow in public sector or enterprise healthcare environments.
Knowledge of ITIL framework and alignment with ITSM best practices.
Familiarity with advanced reporting and analytics features within ServiceNow.

Our Commitment to you / overview of benefits

Medical, Dental and Vision Insurance; Wellness Program
Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
Short-Term and Long-Term Disability options
Basic Life and AD&D Insurance (Company Provided)
Voluntary Life and AD&D options
401(k) Retirement Savings Plan with matching after one year
Paid Time Off

Reports to: Account Manager

Working Conditions

Professional remote office environment.
Must be physically and mentally able to perform duties extended periods of time.
Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
Must be able to establish a productive and professional workspace.
Must be able to sit for long periods of time looking at computer screen.
May be asked to work a flexible schedule which may include holidays.
May be asked to travel for business or professional development purposes.
May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.

Pay Range

USD $35,000.00 - USD $77,000.00 /Yr.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91099930
Position Id: 103630
Posted 15 days ago

Company Info

About Cayuse Holdings, LLC

Founded initially in 2006, Cayuse Holdings is today comprised of a family companies headquartered near Pendleton, Oregon, with offices in the Washington D.C. metro area, and Honolulu, HI. Tribally owned by the Confederated Tribes of the Umatilla Indian Reservation (CTUIR), Cayuse Holdings is a 100% Indian Owned Economic Enterprise and a foremost provider of responsible sourcing/certified diversity solutions for commercial, government, and tribal clients.

Our Mission

To become the #1 American Indian-owned commercial, government, and tribal contractor, providing trusted value for our clients, reliable and rewarding careers for our employees and contributing to the growth of the CTUIR.

Our Vision

Grow the Company, Grow the People!

Šapásttawaxt kutkutpama,́ Šapásttawaxt natítayt

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Cayuse Holdings, LLC

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