- You have a bachelor's degree in business, Computer Sciences, Engineering, or related field (an equivalent combination of related education, training, and experience may be considered)
- You have 10+ years of Telecom Platform Experience (Avaya, Cisco Webex, Genesys, Five9s, Nice+, and/or conference and calling platforms such as Microsoft Teams)
- You have 5+ years of Voice Engineering Experience including SBC from Audiocodes, Oracle and SONUS
- You are skilled at diagnosing and solving complex problems and providing detailed technical analysis for SIP and Audio Codecs.
- You have superior oral and written communication skills with the ability to influence others
- You enjoy mentoring and teaching others at all skills levels
- You are comfortable presenting to different audience types (technical and business)
- You have knowledge of theory and principles of project management
- Technical Competencies required:
- Extensive technical experience with architecture and implementing numerous network/telecom protocols such as OSPF, BGP, SIP, H323, RTSP, DNS, DHCP, QoS, MGoogle Cloud Platform, Skinny, etc....) in addition to WAN communications protocols including MPLS, DWDM, OC carrier.
- Hardware/Software: Solid experience with the full range of Avaya (CM6/7, IP Office, Partner, G450, G430, S8800, PBX, ACD), Cisco (CUCM, SRST, ACD), Zoom AV, Microsoft MTR, Genesys Pure Cloud and Microsoft Enterprise Voice.
- Knowledge and understanding of Care Center Call Recording, Speech Analytics, and Workforce Optimization.
- Knowledge and understanding of various SBC's; Oracle, Audio Codes, etc....
- Understanding cloud and on-premises telecom deployments.
- Strong capabilities in authoring technical documentation including HLD/LLD/NIP.
- Functional knowledge of Windows and Linux administration tools and interfaces (both GUI and shell).
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