Help Desk Technician

Job Title: IT Help Desk Technicians

Location: Portland, Maine

Job Description: Here's your chance to join an exceptional organization! Our client is seeking individuals to join their team as Help Desk Technicians

Key Responsibilities:

• Answer help desk telephones for assigned account(s) and address customer inquiries promptly and effectively.
• Assist customers in resolving technical issues related to software and hardware by providing clear guidance and troubleshooting steps.
• Handle more complex technical problems through a defined escalation process, ensuring timely resolution.
• Follow up with customers to ensure their inquiries are resolved within the agreed-upon time frame.
• Log and track inquiries using a problem management database, maintaining accurate records and documentation.
• Identify, evaluate, and prioritize customer problems and complaints to ensure appropriate resolution.

Qualifications:

• Previous experience in a help desk or technical support role is preferred.
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Proficiency in troubleshooting software and hardware issues.
• Ability to prioritize and manage multiple inquiries effectively.
• Experience using problem management databases or similar tools is an advantage.
• Customer-focused attitude with a commitment to delivering excellent service.

If you're looking for an opportunity to kickstart your career with a reputable organization and have a passion for helping others with technical issues, we encourage you to apply for this position today!