User Identity, Access Operations & Account Recovery Technical Program Manager

Job Description:

• The Account Access, Account Health, and Identity Operations team ensures a seamless user experience across account journeys from sign-in and password recovery to account health improvements and identity verification. We partner closely with product, analytics, and cross-functional teams to deliver secure, user-friendly solutions.
• We are seeking a proactive Technical Program Manager to lead initiatives focused on account recovery. This role blends program/project management, data analysis, and cross-functional communication.
• You will manage launches of new account recovery factors, track project progress, and measure impact through data insights, while ensuring smooth execution and stakeholder alignment.

Responsibilities:

• Project Execution & Delivery (60 70%) Coordinate multi-stakeholder projects, track tasks and deadlines, update documentation, and ensure successful delivery of account recovery initiatives.
• Data Analysis (10%) Review and interpret experiment and performance data, understand conversion metrics, and work with analytics teams to derive insights that inform decision-making.
• Communication (20%) Create concise project status updates, closure reports, and stakeholder communications, translating complex work into clear, actionable summaries.
• Manage timelines and deliverables for multiple concurrent projects.
• Partner with analytics to assess new feature performance and recommend optimizations.
• Facilitate alignment across internal teams, ensuring smooth handoffs and clear expectations.
• Maintain project documentation and dashboards to track progress and impact.
• Ask the right questions, challenge assumptions, and clarify requirements in ambiguous situations.

Experience (Required):

• 6+ years of experience in technical program management, project management, operations, or a related field.
• Experience in User Identity, Access Operations & Account Recovery/Account Management, authentication, or identity/access management (IAM) solutions.
• Strong analytical skills with the ability to interpret data (Excel proficiency required; SQL basics nice-to-have).
• Excellent written and verbal communication skills, with experience tailoring messages to different audiences.
• High-level understanding of technical systems (e.g., front-end, back-end, data flows).
• Proven ability to work cross-functionally with technical and non-technical teams.

Experience (Desired):

• Familiarity with metrics analysis, A/B testing, or product performance reporting.
• Background in technology companies or SaaS environments.

Education:

• Bachelor s degree or equivalent practical experience.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.