Overview
Skills
Job Details
- **This position is 100% onsite with some travel statewide to different client facilities when needed. If there is travel involved, candidate will be reimbursed or provided a vehicle and have expenses paid for by Client.**
- Ensures that system hardware, operating systems, software systems, and related procedures adhere to Commonwealth policies, standards, and guidelines
- Install new/rebuild existing servers and configure hardware peripherals, services, settings, directories, storage, etc. in accordance with standards
- Experience with Windows 11 and O365
Establishes and implements enterprise level policy and procedure for conducting and maintaining the IT Asset Inventory.
Plans and implements both current and future system processes, including user interface, security policies, and motivate the Agency to
embrace desired change.
Actively maintain IT Requests mailbox to ensure that user issues are
delegated and resolved timely.
Supports agency users via telephone, e-mail and in-person to effectively
resolve IT requests and meet initiatives.
Install and configure applications to include but not limited to; installs,
troubleshoots, upgrades, integrates, and maintains systems, software,
workstations, printers and wireless devices.
Support and collaborate with team members and other technical staff to
resolve IT requests.
Prepare the facilitation of video conferencing for users.
Schedule shipping of equipment to facility locations.
Receive and document inbound equipment.
Perform equipment surplus.
Maintain real-time hardware, software, and phone peripherals electronic
inventory system.
Replenish equipment inventory as needed not to impede operation of ITU
or the agency.
Provide technical and application training to interns.
Complete other duties, tasks or projects as assigned.
Provides field coordination and planning for the effective use of
management information systems