Overview
On Site
$30+
Contract - Independent
Contract - W2
Contract - 24 Month(s)
Skills
Desktop Support Technician
IT Support Specialist
Technical Support
Helpdesk
End User Support
Field Support Technician
Computer Technician
Customer Support Technician
Hardware Support
Software Support
Windows Support
Troubleshooting
Job Details
Customer Support Technician
Location: Celebration, FL
Duration: 24+ Months (Long-Term Contract)
Client: Florida Department of Transportation
About the Role
We are seeking a skilled and motivated Customer Support Technician to provide comprehensive IT and desktop support for the client in Celebration, FL. This is an excellent long-term opportunity for a detail-oriented professional who enjoys troubleshooting, hands-on technical work, and delivering outstanding user support.
Education & Experience Requirements
- Bachelor s or Master s degree in Computer Science, Information Systems, or a related field
(One year of relevant experience may substitute for each year of required education) - Minimum 2 years of IT support or desktop support experience
Primary Responsibilities
- Provide end-user support and troubleshooting for desktops, laptops, printers, and mobile devices.
- Configure, deploy, and maintain IT hardware and software resources.
- Perform minor hardware/software repairs and preventive maintenance.
- Install, configure, and update operating systems and software applications.
- Support audio-visual setups and videoconference systems.
- Assist with inventory scanning, surplus management, and asset tracking.
- Document all issues, solutions, and service activities accurately.
- Travel to remote sites to deploy resources or resolve technical issues.
- Participate in team meetings, projects, and departmental initiatives.
- Adhere to all FDOT policies, procedures, and IT security standards.
Physical Requirements
- Ability to lift up to 50 lbs
- Ability to climb ladders, bend, stoop, squat, push, crawl, and work in various weather conditions
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.