Video Triage Engineer

Greetings from Smart Work IT Services,

We are seeking an experienced Video Triage Engineer to support high-quality software releases for video and embedded platforms. This role focuses on release triage, incident analysis, root cause investigation, and operational tooling, with strong emphasis on RDK-Video, Linux-based systems, and networking/IP video technologies. The ideal candidate will work cross-functionally with development, QA, and operations teams to ensure stable, reliable releases across devices.

Job Title: Video Triage Engineer

Location: Philadelphia, PA

Job Description

• Ensuring timely and high-quality software releases across various devices.
• Overseeing the entire release lifecycle, including deployment, triage, mitigation, and tool development.
• Collaborating with development and QA teams for smooth release operations.
• Evaluating and implementing new tools, plugins, etc., to enhance the software release and triage process.
• Identifying and managing risks that could impact release scope, schedule, or quality.
• Diagnosing and resolving issues using Linux systems and networking protocols, including packet capture analysis.
• Developing techniques and solutions to proactively identify and address system issues.
• Analyzing vast amounts of monitoring data (system logs, performance metrics, error rates) to detect patterns and anomalies.
• Conducting in-depth analyses of incidents and problems to pinpoint the underlying causes.
• Utilizing data from various sources (error logs, performance metrics, user feedback) for root cause identification.
• Designing and enhancing operational tools to improve system performance.
• Analyzing data to provide valuable insights and support decision-making.
• Utilizing AWS technologies (S3, Athena, QuickSight) for data management and visualization.
• Leading teams, mentoring colleagues, and effectively communicating technical insights to stakeholders.

Mandatory Skills Required :

• Experience in relevant technology - 7+ Years
• Resource should have RDK domain (Video) working Knowledge
• Networking, WiFi, IP Video knowledge and hands on
• Strong Debugging skills on linux based platform.

Skillset

• 5+ years of C/C++ and Linux experience
• Defect Tracking Tools such as Jira
• SCM Tools - Git & GitHub
• Embedded Systems experience
• Experience AWS, Asure or other cloud infrastructure
• Experience with monitoring systems (i.e. Datadog, CloudWatch, etc.)
• Familiarity with continuous integration/deployment processes and tools such as Jenkins, Concourse etc.
• Knowledge and experience in Set-top boxes / RDK-Video is required.