Overview
On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - 3 Month(s)
Skills
Customer Service
Help Desk
Service Desk
Communication
Behavioral Health Reporting System
Job Details
Role Description
The Candidate will Timely handle requests for assistance that are received via phone, email, employee self-service, portal, or walk-in. Create and resolve service request tickets for issues the service desk can resolve. For issues that cannot be solved at the service desk, create a service request ticket and assign to the appropriate higher-level team.
Required Experience:
- Ability to provide excellent customer service
- Previous experience with the BHRS Help Desk, supporting internal program staff and external treatment providers.
- Experience in Help desk support
- Timely handling of requests received via phone, email, employee self-service, portal, or walk-in.
- Experience with ticketing applications and escalation procedures
Qualifications
- Strong Help Desk Support abilities
- Customer Support experience
- Excellent problem-solving and communication skills
- Ability to work effectively in a team environment
- Prior experience with Behavioral Health Reporting Systems is a bonus
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