Overview
On Site
USD 61,800.00 - 89,600.00 per year
Full Time
Skills
Workday
Nursing
Telecommuting
Computer Networking
Technical Support
Risk Assessment
Contingency Plan
Root Cause Analysis
End-user Training
Documentation
IT Operations
Flowchart
Presentations
Infographics
Testing
IOS Development
Management
Regulatory Compliance
Uploading
Purchasing
Inventory
Information Technology
Collaboration
Leadership
SAFE
Training
Service Management
Customer Service
Problem Solving
Conflict Resolution
Critical Thinking
Communication
IBM
BigFix
Scripting
OS X
Microsoft Windows
Network
Computer Hardware
Firewall
Software Packaging
Licensing Management
Healthcare Information Technology
Data Security
Multimedia
Security Clearance
FBI
Security Policy
Statistics
Reporting
Law
Accountability
Forms
Teaching
Research
Labour Law
Job Details
APPLICATION INSTRUCTIONS:
Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.
This position is funded for 1 year(s); continuation past 1 year(s) will be based on university need, performance, and/or availability of funding.
POSITION SPECIFICS
Join our innovative team as an Information Technology (IT) Consultant and play a vital role in improving access to sexual assault forensic examinations (SAFEs) through telehealth technology (teleSAFE).
About the Position
Established in 2016, the Sexual Assault Forensic Examination Telehealth (SAFE-T) System connects rural and underserved communities to expert Sexual Assault Nurse Examiners (SANEs) for live telehealth support during forensic examinations. Our program has conducted over 400 telehealth-supported forensic examinations during the past 8 years, and we continue to grow our service base regionally and nationally.
The IT Consultant will play a vital role on the SAFE-T team, supporting diverse technology initiatives that align with and further the program's mission.
SAFE-T System is housed within Penn State's Ross and Carol Nese College of Nursing. This position is a full-time, on-campus, non-telecommuting/non-remote position, located at the University Park Campus in State College, Pennsylvania.
Primary duties include:
This position will report to the SAFE-T System Director of Information Technology and Telehealth Solutions and will collaborate with all members of the SAFE-T System core leadership team.
Occasional travel is expected about four to five times per year. Most travel will be same-day travel within Pennsylvania, but occasional travel out-of-state is likely in the future.
In addition, this position may require working an infrequent evening or weekend to troubleshoot or resolve an urgent IT issue, when there is a major deliverable due, or when SAFE-T has an event or training to host/attend.
Qualifications:
The preferred candidate will have specialized experience in one or more of the following areas:
MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS
Bachelor's Degree1+ years of relevant experience; or an equivalent combination of education and experience acceptedRequired Certifications:None
Application Instructions:
To be fully considered for the position, you must submit a current resume.
BACKGROUND CHECKS/CLEARANCES
This position requires the following clearances in addition to applicable background checks: PA State Police Criminal Background Check, PA Child Abuse History Clearance Form, and Federal (FBI) Fingerprint Criminal Background Check. This position requires that you operate a motor vehicle as a part of your job duties. A valid driver's license and successful completion of a motor vehicle records check will be required in addition to standard background checks.
Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.
SALARY & BENEFITS
The salary range for this position, including all possible grades, is $61,800.00 - $89,600.00.
Salary Structure - Information on Penn State's salary structure
Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.
CAMPUS SECURITY CRIME STATISTICS
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.
EEO IS THE LAW
Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact .
The Pennsylvania State University is committed to and accountable for advancing equity, respect, and belonging in all its forms. We embrace individual uniqueness, as well as a culture of belonging that supports both broad and specific equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission.
Federal Contractors Labor Law Poster
PA State Labor Law Poster
Penn State Policies
Copyright Information
Hotlines
- CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.
- CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
- If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.
Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.
This position is funded for 1 year(s); continuation past 1 year(s) will be based on university need, performance, and/or availability of funding.
POSITION SPECIFICS
Join our innovative team as an Information Technology (IT) Consultant and play a vital role in improving access to sexual assault forensic examinations (SAFEs) through telehealth technology (teleSAFE).
About the Position
Established in 2016, the Sexual Assault Forensic Examination Telehealth (SAFE-T) System connects rural and underserved communities to expert Sexual Assault Nurse Examiners (SANEs) for live telehealth support during forensic examinations. Our program has conducted over 400 telehealth-supported forensic examinations during the past 8 years, and we continue to grow our service base regionally and nationally.
The IT Consultant will play a vital role on the SAFE-T team, supporting diverse technology initiatives that align with and further the program's mission.
SAFE-T System is housed within Penn State's Ross and Carol Nese College of Nursing. This position is a full-time, on-campus, non-telecommuting/non-remote position, located at the University Park Campus in State College, Pennsylvania.
Primary duties include:
- Working with teams to identify telehealth technology needs (e.g., networking, hardware, software) and assessing the feasibility of specialized requests like data security and handling. Evaluating, trialing, and recommending hardware and software solutions.
- Responding to client and team requests for technical support and specialized guidance. Completing SAFE-T System risk assessments and working with hospital clients to implement SAFE-T System within their facility.
- Responding to incidents, troubleshooting, and escalating concerns as needed. Assisting with contingency planning and implementation of contingency plan if situation requires. Once incident has been resolved, participating in after-action review and root cause analyses.
- Preparing, configuring and deploying computer and hardware systems and software solutions.
- Developing and delivering end-user training related to SAFE-T System technology and/or software applications.
- Maintaining documentation related to SAFE-T System IT operations and configuration. Contributing to development of support materials like graphical representations (e.g., flow charts, presentation slides), visual guides, technology FAQs, one-page infographics, and web updates.
- Managing iOS configuration and setup of SAFE-T Apple and Mac devices. Testing latest iOS version updates with SAFE-T System app and pushing updates to devices as needed.
- Contributing to data security efforts including but not limited to user account setup and management; monitoring access requests to sensitive data; maintaining logs of staff IT compliance training due dates and completion; monitoring data upload, download, and deletion; maintaining password vault; and keeping SAFE-T System data security plan up to date.
- Working with SAFE-T suppliers and contractors to purchase IT supplies, software, and hardware. Coordinating shipment and delivery of supplies to clients or to SAFE-T. Work with Penn State Purchasing as needed. Maintain IT inventory logs.
This position will report to the SAFE-T System Director of Information Technology and Telehealth Solutions and will collaborate with all members of the SAFE-T System core leadership team.
Occasional travel is expected about four to five times per year. Most travel will be same-day travel within Pennsylvania, but occasional travel out-of-state is likely in the future.
In addition, this position may require working an infrequent evening or weekend to troubleshoot or resolve an urgent IT issue, when there is a major deliverable due, or when SAFE-T has an event or training to host/attend.
Qualifications:
- Familiarization with best practices in service management
- Excellent commitment to customer service, problem-solving analysis, and critical thinking skills
- Outstanding interpersonal and communication (verbal and written) skills
- Ability and willingness to learn quickly and independently
- Demonstrated ability to be a team player
The preferred candidate will have specialized experience in one or more of the following areas:
- IBM BigFix and/or JAMF; use of remote tools
- Apple Scripting
- Diagnosing desktop environments in MacOS (primarily) and Windows
- Ensuring proper operation of network hardware and firewall setup
- Software packaging, deployment, and license management
- Experience with health IT and/or data security
- Multimedia skills or experience
MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS
Bachelor's Degree1+ years of relevant experience; or an equivalent combination of education and experience acceptedRequired Certifications:None
Application Instructions:
To be fully considered for the position, you must submit a current resume.
BACKGROUND CHECKS/CLEARANCES
This position requires the following clearances in addition to applicable background checks: PA State Police Criminal Background Check, PA Child Abuse History Clearance Form, and Federal (FBI) Fingerprint Criminal Background Check. This position requires that you operate a motor vehicle as a part of your job duties. A valid driver's license and successful completion of a motor vehicle records check will be required in addition to standard background checks.
Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.
SALARY & BENEFITS
The salary range for this position, including all possible grades, is $61,800.00 - $89,600.00.
Salary Structure - Information on Penn State's salary structure
Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.
CAMPUS SECURITY CRIME STATISTICS
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.
EEO IS THE LAW
Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact .
The Pennsylvania State University is committed to and accountable for advancing equity, respect, and belonging in all its forms. We embrace individual uniqueness, as well as a culture of belonging that supports both broad and specific equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission.
Federal Contractors Labor Law Poster
PA State Labor Law Poster
Penn State Policies
Copyright Information
Hotlines
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.