Overview
On Site
USD 19.00 - 22.00 per hour
Contract - W2
Contract - Independent
Skills
Help Desk
Technical Support
Printers
Leadership
Collaboration
Active Directory
Account Management
Microsoft Windows
Operating Systems
Computer Hardware
Service Desk
Customer Service
Microsoft
Organizational Skills
Management
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a dedicated Help Desk Analyst to join our team in Loves Park, Illinois. In this role, you will provide first-level technical support to ensure smooth operations and exceptional service for our users. This is a long-term contract position ideal for someone with a strong customer service mindset and technical troubleshooting skills.
Responsibilities:
Respond promptly to technical issues reported by users, delivering clear and effective solutions.
Perform password resets and basic account management tasks within Active Directory.
Troubleshoot hardware problems, including printers and desktop systems, to ensure functionality.
Address and resolve software-related issues within a Microsoft Windows 10 environment.
Manage service desk tickets by prioritizing and documenting issues accurately.
Provide guidance and support for basic IT needs, ensuring a user-friendly experience.
Maintain an attentive and approachable demeanor while assisting users with technical concerns.
Collaborate with team members to escalate complex issues and implement solutions effectively.
Requirements
Proficiency in Active Directory for account management and troubleshooting.
Strong knowledge of Microsoft Windows 10 operating system.
Ability to perform basic troubleshooting for hardware and software-related issues.
Familiarity with managing service desk tickets and tracking resolutions.
Excellent customer service skills and ability to communicate effectively with users.
Experience working in a Microsoft-based environment.
Strong organizational skills to prioritize and manage multiple tasks.
Ability to work independently while collaborating with team members as needed.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a dedicated Help Desk Analyst to join our team in Loves Park, Illinois. In this role, you will provide first-level technical support to ensure smooth operations and exceptional service for our users. This is a long-term contract position ideal for someone with a strong customer service mindset and technical troubleshooting skills.
Responsibilities:
Respond promptly to technical issues reported by users, delivering clear and effective solutions.
Perform password resets and basic account management tasks within Active Directory.
Troubleshoot hardware problems, including printers and desktop systems, to ensure functionality.
Address and resolve software-related issues within a Microsoft Windows 10 environment.
Manage service desk tickets by prioritizing and documenting issues accurately.
Provide guidance and support for basic IT needs, ensuring a user-friendly experience.
Maintain an attentive and approachable demeanor while assisting users with technical concerns.
Collaborate with team members to escalate complex issues and implement solutions effectively.
Requirements
Proficiency in Active Directory for account management and troubleshooting.
Strong knowledge of Microsoft Windows 10 operating system.
Ability to perform basic troubleshooting for hardware and software-related issues.
Familiarity with managing service desk tickets and tracking resolutions.
Excellent customer service skills and ability to communicate effectively with users.
Experience working in a Microsoft-based environment.
Strong organizational skills to prioritize and manage multiple tasks.
Ability to work independently while collaborating with team members as needed.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.