Executive-Level IT Support Specialist

Job#: 2068978

Job Description:

Position: Executive-Level IT Support Specialist

Duration: W2 Contract to FTE

Rate Range: $50-55/hr on W2

Location: 100% On-Site Uptown Charlotte, North Carolina

Shift: Monday-Friday 1st Shift Hours

Summary:

Seeking a highly skilled and adaptable professional in this role to ensure seamless operational business continuity for the C-Suite and the Board of Directors. Must have senior-level IT support experience for executives.

Responsibilities:

• Lead the identification, triage, and resolution of high-priority incidents, minimizing impact on business operations.
• Subject matter expert for ordering and providing in-person set up of all onboarding equipment for day one readiness.
• Provide onsite technology support at large corporate hosted events and meetings for Board of Directors and executive meetings.
• Apply reason, assess risk, and process when working through complex inquiries.
• Follow standard policies, procedures, practices, and Service Level Agreements, to meet or exceed operational goals.
• Coordinate ordering new technology, upgrades, and maintenance, ensuring minimal disruption and optimal performance.
• Track all incidents in ServiceNow and maintain comprehensive documentation of incident resolution procedures and contribute to the knowledge base for future reference.
• Communicate professionally with the highest executive levels to provide status updates and resolutions.
• Stay current with the latest developments in technology and software updates to provide informed support, training, and recommendations.

Key Skill Sets:

• Technical Proficiency: A strong understanding of Mac/PC hardware and software, mobile devices, audio-visual, and a wide array of computing peripherals, accessories is crucial. This includes knowledge of operating systems like WinOS, macOS, iOS, applications such as Office 365, Outlook, Word, PowerPoint, VPN, printers, scanners, Cisco endpoints, Surface Hubs, Clickshare, Zoom, WebEx, and Teams.
• Audio-Visual and Event Support Experience: Experience in supporting major executive events, such as Board of Directors meetings, town halls, and leadership team meetings, is important. Experience ordering, installing, operating, and maintaining audio, video, and presentation equipment for day-to-day onsite and offsite meetings.
• Communication Skills: Excellent communication skills are necessary to engage with stakeholders at the executive level. This includes the ability to interpret and convey complex, difficult, or sensitive information.
• Strategic Thinking: A proactive approach to identifying and mitigating potential issues is essential. This involves strategic thinking and the ability to foresee and address potential problems.
• Dependability and Reliability: A high level of dependability and reliability is required to deliver exceptional white-glove services.
• Problem-Solving Skills: The ability to work independently and as part of a team, with a high degree of initiative, flexibility, and problem-solving skills, is crucial.
• Time Management: Effective prioritization of tasks to meet deadlines in a fast-paced environment with efficient time-management skills is important.
• Continuous Learning: Staying current with the latest developments in technology and software updates to provide informed support, training, and recommendations is necessary.

Apex Benefits Overview

Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a retirement plan (401k or local country equivalent) program. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.