HelpDesk Support Analyst

Job Opportunity for Jr Help Desk Analyst @ Vandalia, OH

( Client is looking for local candidates to OH, who are willing to go for work onsite 5 days a week as this is hands on helpdesk support)

The role requires more hands-on work building, deploying, and collecting hardware in addition to the customer service/ticket resolution responsibilities

( At this point of time we are not sponsoring any VISA, we are looking for independent consultants )

ALL YOU LL NEED FOR SUCCESS

Minimum Qualifications Education & Prior Job Experience

• Technical degree and/or equivalent experience
• 2 years Help Desk and/or customer service experience
• 2 years troubleshooting experience with service desk environments
• Knowledge and/or experience with internal server/mainframe applications such as: Shares, QIK, IBM/TSO/TPX, and SCEPTRE

Preferred Qualifications Education & Prior Job Experience

• Apple certification (Apple Genius)
• A+ Certification

Description:

• Provides resolution to problems that can be solved over the phone, and when necessary, refers more complex problems to a qualified support technician
• Provides first level support to end users for PC hardware and Network (Windows7/Windows XP environments) and Mainframe (UNIX/IBM) environments
• Conducts problem determination for the Technology areas, including Voice, WAN, LAN, PC, Laptop, Printer, Password Resets, Dot Matrix printers, etc.
• May interact with internal and external support teams and third party vendors to identify and correct core problems
• Provides timely communication (oral or written) to the Level 2 support or other management personnel, as needed
• Promptly consults Level 2 support or other management personnel regarding quality issues to determine acceptability or course of action
• Shift work required/24x7 IT coverage environment

( At this point of time we are not sponsoring any VISA, we are looking for independent consultants )