HEALTHCARE IT Support Specialist with (EMR & IAM) Systems

Role: HEALTHCARE IT Support Specialist with (EMR & IAM) Systems

Location: Remote

Duration: Long term

Contract: C2C

Required experience: 5+ years must

Job Description:

• We are seeking an Associate IT Support Specialist to join our Technology team. This role will provide frontline technical support to internal users while also managing a specialized area of work: identity and access management (IAM) requests across both internal tools and external Electronic Medical Record (EMR) systems. Responsibilities include coordinating access between our organization's users and external medical practices, supporting onboarding/offboarding, and performing technical installations such as VPN clients, RDP clients, and practice-specific software provided by external vendors.
• This is a great opportunity for someone with a strong helpdesk background and a growing interest or experience in healthcare IT environments.

Required Qualifications:

• 1 2 years of experience in an IT support/helpdesk role
• Experience supporting users in a Microsoft 365 cloud environment (e.g., Outlook, Teams, OneDrive, SharePoint)
• Familiarity with Windows operating systems and remote support tools
• Hands-on experience with VPN and Remote Desktop Protocol (RDP) client installation and troubleshooting
• Strong customer service and communication skills with the ability to support users of varying technical skill levels
• Familiarity with identity and access management (IAM) practices
• Experience in healthcare IT or supporting EMR/EHR systems.

What You Will Do:

1. Serve as a member of the IT Support team handling user-submitted tickets across hardware, software, and access issues.
2. Manage and fulfill IAM requests related to both internal systems (e.g., business applications, cloud tools) and external EMR platforms used by medical practices.
3. Coordinate with external IT departments at medical practices to obtain installers, confirm connection requirements, and troubleshoot access issues.
4. Perform necessary software installations to support EMR access, including but not limited to VPN clients, Remote Desktop clients, and practice-specific tools or custom installers provided by external IT teams.
5. Collaborate with clinical and administrative stakeholders to ensure proper and timely provisioning of EMR access.
6. Assist with onboarding and offboarding tasks related to system access and device readiness across all platforms.
7. Document processes, troubleshooting steps, and recurring issues for continuous improvement and knowledge sharing.
8. Escalate complex issues to appropriate team members when necessary and follow up to ensure resolution.
9. What will make you successful here
10. Ability to multitask and prioritize in a dynamic environment
11. Comfortable working both independently and collaboratively across teams
12. Detail-oriented with a proactive approach to troubleshooting
13. Entrepreneurial spirit, a sense of ownership and comfortable operating in ambiguity
14. Solution oriented with the ability to think strategically and creatively in decision-making
15. Strong work ethic to exceed expectations and goals
16. Coachable and able to take direction and feedback well, yet being forward-thinking to challenge the status quo
17. Ability to act with integrity, professionalism, and confidentiality.
18. Proficient with Microsoft Office Suite or related software.