Overview
On Site
USD 28.50 - 33.00 per hour
Contract - W2
Contract - Independent
Skills
Help Desk
SAP BASIS
Technical Support
Customer Service
Management
Mobile Devices
Printers
Data Integrity
Reliability Engineering
Scalability
IT Service Management
Active Directory
Service Desk
Microsoft Windows
Operating Systems
Microsoft Office
Microsoft Azure
Remote Access
Disaster Recovery
Backup
Communication
Collaboration
Attention To Detail
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a detail-oriented Help Desk Analyst I to join our team on a contract basis in Ridgefield, Connecticut. The ideal candidate will be responsible for providing superior technical support and troubleshooting for various IT systems, ensuring smooth operations for our clients. This role requires a proactive problem-solver with a strong understanding of Windows operating systems, Active Directory, and basic troubleshooting skills.
Responsibilities:
Deliver exceptional customer service by addressing technical inquiries and resolving issues efficiently.
Manage and resolve technical problems from a ticket queue in a timely manner.
Provide support for client computer networks, Windows operating systems, Office 365, Azure, and mobile devices.
Conduct routine maintenance on PCs, printers, and other peripherals as required.
Assist in supporting disaster recovery and backup solutions to ensure data integrity and system reliability.
Escalate unresolved tickets to appropriate teams or vendors when necessary.
Maintain clear communication with clients regarding the status of incidents, changes, or planned outages.
Collaborate with external vendors or partners to resolve complex technical issues.
Document resolutions thoroughly to ensure scalability and streamline future support processes.
Work alongside the Proactive team to support technical services and project-related tasks.
Requirements
Hands-on experience with Active Directory and Microsoft Windows 10.
Proficiency in troubleshooting technical issues and resolving service desk tickets.
Strong knowledge of Windows operating systems and Office 365.
Familiarity with Azure and remote access technologies.
Experience with disaster recovery and backup solutions.
Excellent communication skills to interact with clients and provide updates.
Ability to work effectively in a team and collaborate with external vendors when needed.
Detail-oriented approach to documenting processes and solutions.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a detail-oriented Help Desk Analyst I to join our team on a contract basis in Ridgefield, Connecticut. The ideal candidate will be responsible for providing superior technical support and troubleshooting for various IT systems, ensuring smooth operations for our clients. This role requires a proactive problem-solver with a strong understanding of Windows operating systems, Active Directory, and basic troubleshooting skills.
Responsibilities:
Deliver exceptional customer service by addressing technical inquiries and resolving issues efficiently.
Manage and resolve technical problems from a ticket queue in a timely manner.
Provide support for client computer networks, Windows operating systems, Office 365, Azure, and mobile devices.
Conduct routine maintenance on PCs, printers, and other peripherals as required.
Assist in supporting disaster recovery and backup solutions to ensure data integrity and system reliability.
Escalate unresolved tickets to appropriate teams or vendors when necessary.
Maintain clear communication with clients regarding the status of incidents, changes, or planned outages.
Collaborate with external vendors or partners to resolve complex technical issues.
Document resolutions thoroughly to ensure scalability and streamline future support processes.
Work alongside the Proactive team to support technical services and project-related tasks.
Requirements
Hands-on experience with Active Directory and Microsoft Windows 10.
Proficiency in troubleshooting technical issues and resolving service desk tickets.
Strong knowledge of Windows operating systems and Office 365.
Familiarity with Azure and remote access technologies.
Experience with disaster recovery and backup solutions.
Excellent communication skills to interact with clients and provide updates.
Ability to work effectively in a team and collaborate with external vendors when needed.
Detail-oriented approach to documenting processes and solutions.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.