ServiceNow Applications Engineer

ServiceNow is the enterprise platform. It is utilized globally as the system of truth for Change Requests, Configuration Management (CMDB), Incidents, IT Asset Management, Knowledge Management System, Problems, Service Requests, etc.

Position is fully remote but must live within commutable distance to Los Angeles (preferred), DC, NYC, Houston or Dallas.

Effective support of this platform is essential to business operations. This position plays an important role in ensuring the health, stability and security of the platform as well as extending its use.

In this capacity, the ServiceNow Applications Engineer will:

• Lead administrative duties tied to the ServiceNow platform including upgrades, configuration changes, etc.;
• Assist with developing code per best practices of ServiceNow for enhancements;
• Assist in monitoring the MID Servers to ensure adequate uptime & accurate configuration;
• Day to day support of the ServiceNow platform and core capabilities;
• Help design & build integrations, alongside ServiceNow administrators with various systems (especially using Integration Hub);
  • Ability to gather and document business requirements, write detailed user stories, and define acceptance criteria using Agile/Scrum methodologies;
  • Ensure the platform adheres to corporate Security Policy as well as ISO 27001/2 requirements;
  • Install & maintains ServiceNow patches up to date;
  • Learns the corporate ITSM processes to address Change Requests, Incidents, Problems, etc.;
  • Support process compliance and governance; and
  • Development of Dashboards and Reporting for the business.

  Proficiencies:

  • Understanding of ServiceNow best practices in coding, workflows, etc.;
  • Knowledge of ITIL & ITSM is preferred;
  • Knowledge of ServiceNow CMDB best practices is highly desired including Common Services Data Model (CSDM), Discovery (Automated Horizontal Discovery), & Service Mapping (Automated Vertical Discovery)

  Qualifications:

  • Bachelor s degree or equivalent experience;
  • Minimum of 4 years of experience in ITSM, ITOM modules;
  • Minimum of 4 years of experience in IT Operations working with a variety of IT teams;
  • Minimum of 4 years of experience in ServiceNow platform; and
  • ServiceNow HAM Pro experience preferred.
  Understanding of ServiceNow best practices in coding, workflows, etc.; practices in coding, workflows, etc.; Knowledge of ITIL & ITSM is preferred; Knowledge of ServiceNow CMDB best practices is highly desired including Common Services Data Model (CSDM), Discovery (Automated Horizontal Discovery), & Service Mapping (Automated Vertical Discovery)

Position is fully remote but must live within commutable distance to Los Angeles (preferred), DC, NYC, Houston or Dallas.