Overview
On Site
USD 112,800.00 - 197,200.00 per year
Full Time
Skills
Network
Database
Application Support
IT Operations
Systems Architecture
Customization
System Implementation
PMO
Testing
Change Management
Turnover
FOCUS
SOP
Information Technology
Supervision
Team Leadership
Computer Hardware
Optimization
Technical Support
Resource Planning
Scheduling
Procurement
Lifecycle Management
Customer Service
Leadership
Team Building
Mentorship
Problem Solving
Conflict Resolution
Collaboration
Epic
Project Management
Management
Strategic Thinking
Communication
Regulatory Compliance
Documentation
IT Security
Budget
Job Details
Job Description
Manages, plans, and organizes the staff and activities in support of day-to-day Infrastructure Operations. Manages team members and supervisors responding to infrastructure issues affecting the health system's clinical and administrative communities. Collaborates with Network, Database, Application support, Security and vendors to resolve operational issues. Provides leadership for direct reports and collaborating technology operations teams during outages and incidents. Provides monitoring specifications and maintenance procedures in line with best practices for technology operations.
Job Responsibility
Job Qualification
Highly Preferred:
5+ years of experience in information technology, preferably with supervisory or team leadership responsibilities
Monitors the performance of Epic hardware systems and end-user devices, identifying opportunities for optimization.
Experience managing IT support staff, setting performance expectations, and conducting performance evaluations
Proven track record in delivering user-centered IT solutions across academic, clinical (Epic), or administrative environments
Demonstrated success managing IT projects, including resource planning, scheduling, and delivery
Experience with IT budgeting, procurement, and asset lifecycle management
Strong customer service orientation with experience supporting diverse end users.
Competencies:
Leadership & Team Development - Ability to coach, mentor, and manage high-performing IT teams in a collaborative environment
Service Excellence - Committed to responsiveness, end-user satisfaction, and continual service improvement
Technical Problem Solving - Strong diagnostic skills and ability to oversee system troubleshooting, maintenance, and upgrades
Cross-Functional Collaboration - Skilled in working across departments to implement systems (Epic), support outages, and manage dependencies
Project Management - Proficient in managing timelines, resources, and deliverables for IT projects
Strategic Thinking - Ability to align technology solutions with organizational goals and contribute to long-term IT planning
Communication - Clear and effective communicator with the ability to convey complex technical concepts to non-technical stakeholders
Compliance & Documentation - Strong understanding of IT security, regulatory requirements, and the importance of accurate recordkeeping.
*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
Manages, plans, and organizes the staff and activities in support of day-to-day Infrastructure Operations. Manages team members and supervisors responding to infrastructure issues affecting the health system's clinical and administrative communities. Collaborates with Network, Database, Application support, Security and vendors to resolve operational issues. Provides leadership for direct reports and collaborating technology operations teams during outages and incidents. Provides monitoring specifications and maintenance procedures in line with best practices for technology operations.
Job Responsibility
- Provides leadership to Infrastructure Services team members and supervisors by communicating and guiding toward achieving department objectives.
- Manages budget expenditures for small teams or projects.
- Develops, communicates, and builds consensus for goals in alignment with the health system.
- Selects, develops, manages and evaluates direct reports; ensures performance appraisals are completed in a timely fashion.
- Collaborates with applications, infrastructure and security teams as lead technical advisor in providing expertise and oversight for enterprise system architecture, integration, compatibility and customization, as well as design development and the health system implementation, for assigned technology platform.
- Guides direct reports to work with applications and vendor teams to understand infrastructure capacity and environment requirements.
- Reviews existing systems infrastructure and provides input to design and engineering for improvement in stability and detection of events.
- Collaborates with the Project Management Office (PMO). to deliver projects on time and within budget; develops infrastructure capacity and deployment schedules to accommodate planned health system upgrades and projects.
- Develops and oversees testing strategies, testing, troubleshooting and validation strategies for operational systems, applications and components.
- Reviews change management requests including configuration, service packages, emergency changes and upgrades for critical clinical systems.
- Reviews and approves production turnover from engineering and vendors for new and upgraded applications and systems.
- Manages the development of processes and procedures for technical team members with focus on development of SOP's for Operations Center (OC).
- Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.
Job Qualification
- Bachelor's Degree required, or equivalent combination of education and related experience.
- 6-8 years of relevant experience and 2-5 years of leadership / management experience, required.
Highly Preferred:
5+ years of experience in information technology, preferably with supervisory or team leadership responsibilities
Monitors the performance of Epic hardware systems and end-user devices, identifying opportunities for optimization.
Experience managing IT support staff, setting performance expectations, and conducting performance evaluations
Proven track record in delivering user-centered IT solutions across academic, clinical (Epic), or administrative environments
Demonstrated success managing IT projects, including resource planning, scheduling, and delivery
Experience with IT budgeting, procurement, and asset lifecycle management
Strong customer service orientation with experience supporting diverse end users.
Competencies:
Leadership & Team Development - Ability to coach, mentor, and manage high-performing IT teams in a collaborative environment
Service Excellence - Committed to responsiveness, end-user satisfaction, and continual service improvement
Technical Problem Solving - Strong diagnostic skills and ability to oversee system troubleshooting, maintenance, and upgrades
Cross-Functional Collaboration - Skilled in working across departments to implement systems (Epic), support outages, and manage dependencies
Project Management - Proficient in managing timelines, resources, and deliverables for IT projects
Strategic Thinking - Ability to align technology solutions with organizational goals and contribute to long-term IT planning
Communication - Clear and effective communicator with the ability to convey complex technical concepts to non-technical stakeholders
Compliance & Documentation - Strong understanding of IT security, regulatory requirements, and the importance of accurate recordkeeping.
*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.