Sr Dir, Technical Operations

Overview

GovCIO is currently hiring a Director of Operations to support the VA experience to support the Department of Veterans Affairs NEDIIS team to oversee the overall day to day operations of the NEDIIS program.

Responsibilities

• Interact with GovCIO and VA management to interpret their needs and requirements
• Maintain existing and develop new processes and procedures to improve intra and inter-team operability and communication.
• Maintain and create intra-team knowledge articles to include network flow diagrams, databases, documents, etc.
• Participate in Management meetings for status briefing of current tasks and projects, vendor meetings and future planning of operations.
• Communicate effectively with Program Management and other project participants to provide assistance and support.
• Review deliverables and initiate appropriate action.
• Attend work groups, meeting and other technical exchanges to help develop project plans to ensure operations
• Organizes and visualizes team work and team coherency
• Review system documentation (Security Plans, Risk Assessments, Network Diagrams and SOPs) to further help develop and manage project outcomes and deliverable metrics
• Conduct weekly, monthly or ad hoc meetings to ensure teams are meeting project deadlines and to gather feedback on how to improve on current processes
• Oversee approved routine maintenance implementation on applicable network security devices and applications.
• Develop a road map to lay out short and long term goals operation goals for efficiency
• Provide mentorship to team personnel.
• Set and manage performance metrics and service level agreements (SLAs).
• Foster a culture of continuous improvement and service excellence by adhering to GovCIO , VA NSOC, and intra-team policies and performance standards.
• Assign responsibilities and monitor tasks and project status.
• Knowledge of Project Management methodologies and techniques.
• Develop frameworks to prioritize IT tickets based on business impact and urgency
• Work closely with the TIC Engineering and Network architecture teams for proper insight into network design, stability, and maintenance
• Knowledge of network security service risk and issues
• Ability to handle multiple concurrent tasks and projects.
• Knowledge of LAN/WAN concepts and IP routing protocols.
• Leadership skill and decision-making ability with excellent time management and organizational skills.
• Flexibility, ingenuity, creativity, diplomacy, and a willingness to learn and adapt
• Proficient in use of Microsoft tools - PowerPoint, MS Teams, Word, and Excel

Qualifications

• Bachelor's degree in Information Technology, Computer Science or related technical field with 15+ years of experience. 5 years of additional experience maybe substituted for degree.
• Must be able to pass and maintain a Tier 4 (BI) Government Background Investigation

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect

Interview & Hiring Process

If you are selected to move forward through the process, here's what you can expect:

• During the Interview Process
• Virtual video interview conducted via video with the hiring manager and/or team
• Camera must be on
• A valid photo ID must be presented during each interview

• During the Hiring Process
• Enhanced Biometrics ID verification screening
• Background check, to include:
• Criminal history (past 7 years)
• Verification of your highest level of education
• Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance*
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment

*Available to full-time employees

Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Posted Salary Range

USD $173,670.00 - USD $303,930.00 /Yr.