VoIP Engineer III

Job Title: VoIP Engineer III
Work Location: Dallas, TX/Remote
Duration: 6 month contract with option to extend or hire
Education/Experience Required: Bachelor's Degree or equivalent work experience is required.
Job Description:
Conducts expert level technical communications assignments and projects for the Information Technology Department under minimal supervision. Directs or leads the work of others.
Responsibilities :

• Provides expert level technical support for complex to highly complex Voice over IP (VoIP), voicemail and network systems
• Provides VoIP and network incident and problem management
• Conducts VoIP and network communications studies, proposal generation, and system implementation
• Provides VoIP capacity, configuration, and performance management of internal and external networks traversing both Cisco and Juniper platforms
• Consults with company's management and staff, providing VoIP, network, and telecommunications systems administration and maintenance, including creating aJunipernd maintaining disaster recovery plans
• Works closely with service providers, both terrestrial and wireless, to report trouble and enable speedy resolution to functional problems and system outages
• Generates and updates documentation on operational procedures, VoIP network topology, and network databases , i.e., LIDB
• Works closely with other Network Analysts and Engineers to solve issues with network security, wireless devices, routing principles and other network incidents.
• Coordinates software, hardware and system installations and changes with vendors
• Writes clear, concise, and accurate documentation and provides training as required
• Tests and evaluates VoIP and networks systems to eliminate problems and make improvements in development, quality assurance, and production environments
• Recommends upgrades, patches, and new applications and equipment
• Completes special assignments and/or tasks assigned based on needs of the business
• As needed, relocates technical equipment to and from an assigned location
• Manages Mobile Device Management Platform and Application Integration
• Responsible for maintain a secure VoIP Platform
• Designs, provisions, and implements VoIP Session Initiation Protocol (SIP) Architecture
• Special assignments or tasks assigned to the employee by their superior, as determined from time to time in their sole and complete discretion.
• Directs or leads the work of others as needed and/or acts as team lead on projects.

Skills & Qualifications :

• A minimum of a Bachelor's Degree or equivalent work experience is required.
• A minimum of 8 years of job related experience required including a minimum of five years VoIP coupled with five years Network Architecture/Design inclusive of routing, switching load balancing, firewalls, and virtual private networking (VPN) experience is required.
• Ability to apply advanced knowledge of VoIP applications and systems to include an expert level understanding of Cisco VoIP Technologies and platforms; namely Cisco Call Manager, Cisco Unified Contact Center Express, Unity and general understanding of IVR functionality.
• Ability to apply advanced knowledge of layers 1-7 of the OSI model, including an expert level understanding of VOIP and networking technologies and platforms.
• An in-depth knowledge of network security, wireless devices, routing principles and network architecture as these technologies apply to Voice over IP (VoIP).
• General knowledge of networking components inclusive of applications layer firewall, firewalls, load balancing, routers, switches and virtual private networking (VPN).
• A general understanding of voice, video, and data (VVD), including the functionality of protocols supporting VVD.
• Advanced working knowledge of information systems concepts/design/development, systems development life cycle, recovery techniques, performance monitoring and tuning.
• Advanced decision-making, analytical, and problem solving, conceptual and data analysis skills.
• Ability to perform intermediate mathematical calculations, coupled with strong interpersonal skills and ability to effectively communicate with others, both written and verbal communication.
• Ability to lead and supervise the work of others and maintain professional relationships with the vendor community.
• Advanced reading and writing skills.

Preferred Skills:

• Certifications in CCNA-Voice, JNCIA, JNCIS, and/or JNCIP, Cisco and Juniper certifications with hands-on or Network Operation Center experience is preferred.