Overview
Skills
Job Details
The PTC has a need for an SAP S/4HANA Analyst to perform many functions associated with the implement and support of UBOS. This resource will be needed throughout the UBOS program delivery phase, from design to deployment and post deployment support, plus continued enhancements. The overall engagement is anticipated to be approximately 30-months.
Description of Duties
Lead workshops to gather and document requirements for new billing and revenue system to develop an Agile Product Backlog, including Service Blueprints, end-end flow, features, User Stories, Development Tasks, Test Scenarios & Scripts, and RICEFs.
Lead workshops to introduce new end to end business processes for Order to Cash with new system
Act as client liaison for all development and testing of all billing user stories through development, System Integration Testing, User Acceptance Testing and Hypercare
Act as a Subject Matter Expert for all implementation-specific processes and procedures assigned
Lead the testing of assigned functional systems
Perform System Integration Testing
Support User Acceptance Testing
Create user readiness documentation
Lead workshops for user training as assigned
Design and perform integration testing to support business process transformation from legacy systems
Create business process documentation as required
Provide SAP-BRIM functional support through hypercare phases post go-live
Provide root cause analysis and resolution for defects related to system and data issues
Support business with billing validation analysis to ensure accurate data migration/conversions
Develop and maintain a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients.
Lead and participate in project team activities for system work efforts related to enterprise systems.
Work independently to accomplish the tasks and duties assigned
Adhere to and follow all PTC standards, policies, and procedures
Utilize various software and/or technology tools to perform job duties
Perform tasks and other duties as assigned by the PTC
Desired Skillset & Experience
SAP-BRIM systems expert specializing in high volume consumption-based billing specializing in end to end implementations
Experience with end-to-end Order-to-Cash business process design and implementation, identifying areas for improvement
Experience leading workshops to document requirements and write functional specifications on multiple SAP-BRIM / FICA implementation projects including SOM, CI, CM, CC, and FICA
Experience managing Order-to-Cash workstreams keeping teams on track and budget
Experience with hands-on use configuration for pricing, rating, billing, and invoicing functions of SAP-BRIM CC, CM, CI
Hands-on use of configuration of dunning and collection methodologies of SAP-FICA
Automation Test process design and config for SAP-BRIM implementation
Ability to understand complex, B2B contracts and how they d be represented in configurable billing/financial systems
Experience with Agile Project methodologies and traditional waterfall project methodologies
Real-world experience managing Global Billing operations
Proficient in the Microsoft Office 365 suite of business software including Teams, Word, Excel, and PowerPoint, plus proficient in Microsoft ADO Testing Module
The ideal candidate will have 15 or more years of expertise in Billing and SAP BRIM on implementation projects of various sizes and subject matters