Overview
On Site
Full Time
Skills
Help Desk
Microsoft Office
Laptop
Regulatory Compliance
Research
Facilitation
Leadership
Incident Management
Computer Hardware
Trading
Operating Systems
Technical Support
Customer Service
Microsoft SCCM
Software Deployment
Windows PowerShell
Scripting
Network
Computer Networking
Mobile Device Management
Master Data Management
BYOD
Management
Virtual Desktop
Microsoft Windows
OS X
Linux
IOS Development
Android
Active Directory
Dragon NaturallySpeaking
DNS
DHCP
Microsoft Exchange
TCP/IP
Virtual Private Network
Messaging
Collaboration
Videoconferencing
WebEx
Job Details
Job title: End User Services Support Engineer/Help Desk Engineer
Total Comp (base + cash bonus): 150,000-400,000, candidate dependent
Work Model: 5x a week in office Manhattan based
Summary: A top tier hedge fund and trading firm is looking for an end user support engineer or help desk engineer to join their growing team focused on providing exceptional white glove service. A relevant candidate will have experience supporting a Windows environment and the full Microsoft suite of applications. Powershell strongly preferred.
Responsibilities:
Qualifications:
Total Comp (base + cash bonus): 150,000-400,000, candidate dependent
Work Model: 5x a week in office Manhattan based
Summary: A top tier hedge fund and trading firm is looking for an end user support engineer or help desk engineer to join their growing team focused on providing exceptional white glove service. A relevant candidate will have experience supporting a Windows environment and the full Microsoft suite of applications. Powershell strongly preferred.
Responsibilities:
- Document, track, and monitor the problem to ensure a timely resolution.
- Maintain and support desktop PCs, laptops, hardware, software and operating systems..
- Automate routine tasks using PowerShell scripts.
- Manage and deploy software using SCCM.
- Administer and troubleshoot Intune configurations, scripts and compliance policies.
- Administer and troubleshoot JAMF policies and configurations
- Identifying, diagnosing, researching, tracking and resolving complex technical problems
- Escalating issues and facilitating user assistance from third parties or other IT groups as needed
- Providing excellent customer service experiences for all end users, traders and senior leadership
- Escalating, coordinating and managing incident response for critical firm-wide issues
- Troubleshooting technology issues related to hardware, software, user accounts, trading environments, operating systems and mobility
- Engaging in technical collaboration with other Infrastructure groups and business IT teams as appropriate
Qualifications:
- At least 5 years of experience from within an IT helpdesk environment required
- Strong customer service skills
- Experience with SCCM for software deployment
- Proficiency in PowerShell scripting
- Knowledge of network principles and ability to troubleshoot basic network issues
- Knowledge of Intune for device management, including autopilot and configuration. Expert knowledge of MDM enrollment, which include BYOD, and corporate device management
- Experience supporting users in virtual desktop environments is a plus
- Strong IT troubleshooting techniques
- Ability to automate processes and improve efficiency
- Expert knowledge of Windows, MacOS, Linux, iOS, Android
- Functional knowledge related to Active Directory, DNS, DHCP, Microsoft Exchange, TCP/IP, and VPN
- Functional knowledge of messaging platforms, collaboration, video conferencing tools (such as WebEx, MS Teams, Zoom), A/V issues, and conference room issues.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.