Hardware Asset Management Operations Specialist

Role: Operation Specialist

Location : Rockville, MD (3 days onsite). Please look for candidates based within commutable distance only

Key Skills: Hand-on experience with ServiceNow HAM tool, HAM Pro workflows; Asset Lifecycle Management, Knowledge of Asset governance frameworks; Good understanding of HAM process knowledge like- asset procurement, allocation, tracking, EOL, disposal etc.

Role Overview:

The Hardware Asset Management (HAM) Operations Specialist is responsible for executing end to-end asset lifecycle activities, ensuring accurate tracking, compliance, and governance of IT

hardware assets. This role focuses on handling returned consignments, validating redeployment,

managing disposal processes, updating asset records, and coordinating legal hold checks in

alignment with organizational policies and ServiceNow HAM Pro standards.

Key Responsibilities:

Move received consignments from vendors to designated storage rooms and verify asset

condition.

Validate assets for redeployment readiness and update status accordingly.

Transfer assets to disposal storage as per policy and ensure compliance with guidelines.

Update each RITM and asset record accurately in ServiceNow HAM Pro.

Maintain audit-ready documentation for all asset movements.

Coordinate with the legal team for legal hold checks before disposal.

Required Skills & Qualifications:

3-5 years of experience in HAM Ops area.

Strong understanding of IT asset management principles and compliance standards.

Strong experience using Service Now tool

Full life cycle experience in Asset Management

Excellent attention to detail and ability to maintain accurate records.

Good communication skills for cross-functional coordination (legal, procurement, operations).

Familiarity with ITIL practices and asset governance frameworks.

Functional experience with ServiceNow HAM Pro workflows and asset lifecycle processes