Overview
Skills
Job Details
Job Title: Level 2 EUC Support Engineer
Job Description:
We are seeking a skilled and proactive Level 2 EUC (End-User Computing) Support Engineer to join our IT support team. You will provide hands-on technical support for end users, resolving hardware, software, and connectivity issues across a range of devices.
Responsibilities:
Provide Level 2 technical support for desktops, laptops, mobile devices, and peripherals.
Troubleshoot issues related to Windows, Mac OS, and common enterprise applications.
Install, configure, and maintain operating systems, applications, and hardware components.
Handle incident tickets and service requests within SLA using ITSM/ticketing tools.
Support user onboarding/offboarding, including account setup and access provisioning.
Perform routine patch management and ensure endpoint compliance.
Collaborate with Level 1 and Level 3 support teams for escalations and complex issues.
Provide remote support, including VPN connectivity troubleshooting.
Support video conferencing systems, printers, scanners, and other workplace tech.
Maintain detailed and accurate documentation of issues and resolutions.
Participate in hardware refresh, software deployment, and IT rollout projects.
Requirements:
5+ years of experience in EUC/Desktop Support roles.
Strong knowledge of:
Windows 10/11
Microsoft Office 365
Active Directory
Basic networking
Experience with tools such as:
SCCM
JAMF
ServiceNow or other ITSM tools
Excellent troubleshooting and customer service skills.
Ability to work independently and communicate with both technical and non-technical users.
Relevant certifications are a plus:
CompTIA A+
Microsoft MCP/MD-100
ITIL