Technical Support - Local candidates to Michigan

Overview

On Site
Depends on Experience
Contract - W2
Contract - Independent
Contract - 24 Month(s)
Able to Provide Sponsorship

Skills

Backup
Cabling
Client/server
Collaboration
Computer Hardware
Computer Networking
Documentation
IT Infrastructure
Issue Resolution
LAN
Leadership
Management
Network
Network Administration
Print Servers
Project Coordination
Server Administration
Servers
Specification Gathering
Technical Support
Technical Writing
Telecommunications
Training

Job Details

We are seeking a seasoned Technical Support Analyst (Level 3) to provide expert-level support, implementation, administration, and maintenance of hardware, software, and network products. The ideal candidate will also lead technical teams, develop documentation and processes, and work closely with end users to resolve complex technical issues.

Key Responsibilities:
Technical Support & Issue Resolution 40%

  • Act as a technical expert diagnosing and resolving hardware/software/network problems both on-site and remotely.

  • Use specialized diagnostic tools with elevated privileges.

  • Provide advanced support for client-server environments and local systems.

  • Develop technical documentation for future troubleshooting needs.

Leadership & Planning 35%

  • Lead and coordinate teams on technical specifications, procedures, and implementations.

  • Design and oversee hardware, software, and network component deployments.

  • Define operational and installation procedures.

  • Collaborate with stakeholders and ensure service standards and security practices are enforced.

Infrastructure Administration 15%

  • Maintain and support remote file servers, print servers, and LAN environments.

  • Monitor server backup systems and assist with server rebuilds.

  • Troubleshoot LAN connectivity and install telecom hardware and cabling infrastructure.

Additional Responsibilities 10%

  • Perform virspyware remediation and software patching.

  • Stay updated with ongoing training and certifications.

  • Execute directives from management to support agency end users.

Experience:

  • Minimum 2 years of professional experience in an IT infrastructure or support role.

  • Experience in diagnosing and resolving complex technical issues across hardware, software, and networking.

  • Familiarity with server support, network administration, and project coordination.

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