Overview
Remote
Depends on Experience
Full Time
Skills
CRM software
P&L Experience
General Manager
Job Details
General Manager
Location: Remote St. Paul/ MN Kansas City MO
Duration: Permanent
General Overview:
We are seeking a dynamic General Manager who will be responsible for leading the sales and service operations of the organization, driving revenue growth while ensuring exceptional customer satisfaction in the following areas Equipment and Chemical Sales, Field Services Operations (core service and chemical) and Installation Management. This role involves strategic planning, team leadership, and operational oversight to achieve business objectives and enhance market presence.
Responsibilities:
Keys to this position:
Team Management:
Lead, mentor, and motivate the sales and service teams to enhance performance and engagement.
Conduct regular performance evaluations and provide feedback and training.
Customer Service Excellence:
Ensure high standards of customer service are maintained across all interactions.
Address and resolve escalated customer issues and complaints effectively.
Market Analysis:
Analyze market trends and competitive landscape to inform sales strategies.
Identify new business opportunities and areas for growth.
Financial Oversight:
Manage budgets and financial forecasts for the sales and service departments.
Monitor expenses and ensure cost-effective operations.
Collaboration and Communication:
Collaborate with other departments (e.g., marketing, operations) to align strategies and initiatives.
Communicate effectively with upper management regarding sales performance and challenges.
Training and Development:
Implement training programs to enhance the skills and knowledge of the sales and service teams.
Foster a culture of continuous learning and professional development.
Operational Excellence:
Oversee daily operations to ensure efficiency and effectiveness in service delivery.
Establish and monitor key performance indicators (KPIs) for sales and service operations.
Compliance and Risk Management:
Ensure compliance with company policies, industry regulations, and safety standards.
Identify and mitigate potential risks associated with sales and service operations.
Education:
Bachelor s degree in business administration, management, or related field.
We are seeking a dynamic General Manager who will be responsible for leading the sales and service operations of the organization, driving revenue growth while ensuring exceptional customer satisfaction in the following areas Equipment and Chemical Sales, Field Services Operations (core service and chemical) and Installation Management. This role involves strategic planning, team leadership, and operational oversight to achieve business objectives and enhance market presence.
Responsibilities:
- Sales Leadership:
- Develop and implement effective sales strategies to achieve revenue targets.
- Monitor sales performance and identify opportunities for improvement.
- Manage P&L for their territory while driving the regional growth strategy across the sales and services lines.
Keys to this position:
- P&L Experience
- Leadership and Sales Experience,
- Managing teams geographically across a similar
- size region/territory, (here the territory is the plains states)
- Operations, field-based management or Service type
- 7-10 years experience in a leadership role.
- Strong leadership and interpersonal skills.
- Excellent communication and negotiation abilities.
- Proficiency in CRM software and sales analytics tools.
- Strong analytical and problem-solving skills.
Team Management:
Lead, mentor, and motivate the sales and service teams to enhance performance and engagement.
Conduct regular performance evaluations and provide feedback and training.
Customer Service Excellence:
Ensure high standards of customer service are maintained across all interactions.
Address and resolve escalated customer issues and complaints effectively.
Market Analysis:
Analyze market trends and competitive landscape to inform sales strategies.
Identify new business opportunities and areas for growth.
Financial Oversight:
Manage budgets and financial forecasts for the sales and service departments.
Monitor expenses and ensure cost-effective operations.
Collaboration and Communication:
Collaborate with other departments (e.g., marketing, operations) to align strategies and initiatives.
Communicate effectively with upper management regarding sales performance and challenges.
Training and Development:
Implement training programs to enhance the skills and knowledge of the sales and service teams.
Foster a culture of continuous learning and professional development.
Operational Excellence:
Oversee daily operations to ensure efficiency and effectiveness in service delivery.
Establish and monitor key performance indicators (KPIs) for sales and service operations.
Compliance and Risk Management:
Ensure compliance with company policies, industry regulations, and safety standards.
Identify and mitigate potential risks associated with sales and service operations.
Education:
Bachelor s degree in business administration, management, or related field.
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