NOC Systems Engineer III

*Dependent upon qualifications

Summit 7 is a people incubator. Summit 7 employees regularly speak at conferences and architect environments for Inc. 5000 or top Defense and Aerospace companies. They also write industry-leading books. Summit 7 has a history of employing some of the leading Microsoft experts in knowledge management and security. Continuing this practice, the team is comprised today of rock star administrators, developers, and architects that are the guiding voices amongst tech forums and in the board rooms of our clients. Additionally, Summit 7 is in the serious business of protecting the US defense industrial base from cyber threats and helping them meet challenging security and regulatory compliance challenges.

Essential Functions:

• Monitor, manage, and configure the client's servers, endpoints, and devices.
• Alert stakeholders for outages and service degradation. Record the Incidents and correlate them to prevent future issues.
• Identify client RPO/RTO and design, implement, and support BCDR plans
• Ensure client servers, endpoints, and devices maintain the newest released patches/firmware.
• Manage, Document, and Configure client backups; including remediation when issues arise.
• Create documentation for client environments including network topology diagrams.
• Assist Network Engineer on outages and issues.
• Create policies, standards, and procedures for the NOC Team.
• Design remediation for identified vulnerabilities as identified.
• Responsible for handling all proactive communications with clients and setting expectations during service outages.
• Manage SAN/NAS and other storage solutions.
• Communicate with third party vendors and partners to resolve issues as needed.
• Work and Track client projects to completion.
• Communicate and Resolve issues with other teams in Summit 7.
• Create Automation and Workflow for common tasks.
• Manage Hyper-V and/or VMware
• Manage on-prem backups

Additional responsibilities include, but are not limited to:

• Customer onboarding to management systems
• Software management and deployment
• Hardware management and deployment
• Other duties as assigned.

Required

• Five (5)+ years of hands on experience directly related to the listed essential functions.
• Experience with building servers/hypervisors, server upgrades, and migrations.
• Solid proficiency with Active Directory
• Security+ CE Certification or IAT Level 2 equivalent
• Administrative skills in several operating systems, such as Windows, Mac OS, Linux, Android, and iPhone OS
• Proficient in Mobile Device Management (MDM)
• Basic networking, supporting, and monitoring of Firewalls, Switches, WAPS, endpoints, servers, etc.
• Administrative experience with Remote Monitoring and Management (RMM) Tools
• Administrative understanding of cloud technologies such as Azure
• Experience managing antivirus at an administrative level.
• Strong customer communication skills, with the ability to communicate clearly with customers and technical personnel in high-stress situations.
• Ability to work independently and a strong desire for personal and professional development.
• Ability to identify and evaluate trends in industry best practices and policies.
• S. citizen with the ability to pass an extensive background check.
• Experience Automating Tasks and Processes.
• Experience using Out of Band (OOB) tools, iDRAC, or iLO.

Optional / Desired

• Microsoft, CompTIA, and/or Cisco certifications etc.
  • MD-102,
  • Server+,
  • Network+,
  • Linux+
• Experience supporting VDI environments.
• Experience supporting Linux.
• Experience Managing SQL.
• Experience with Microsoft Power tools.
• Experience with vulnerability management.
• Scripting, PowerShell, CLI, etc.
• Bachelor's degree in computer science or MIS from a reputable institute.
• Knowledge of Entra ID / Entra Connect