Overview
On Site
USD 30.00 - 35.00 per hour
Full Time
Skills
Remote Support
OS X
Printers
AV
Audiovisual
Collaboration
Virtual Private Network
Backup
ServiceNow
Management
Incident Management
Knowledge Base
Research
System Administration
Laptop
Backup Administration
Computer Hardware
Network
Interfaces
Operating Systems
Testing
Technical Support
Hardware Troubleshooting
Microsoft Windows
Microsoft Office
Executive Support
Active Directory
Customer Service
Problem Solving
Conflict Resolution
Adaptability
Taxes
Life Insurance
Business Transformation
Law
Job Details
Description
Our client is looking for a Desktop Analyst for a long-term renewable contract. The candidates will be providing onsite support daily to users, as well as remote desktop support to users working remotely. The client also has a tech genius bar model, so would like candidates who have prior experience with a walk-up bar support model, if possible. Skills: Mac, Windows, Office 365, Executive Support, C-Level, Active directory, Imaging, JAMF, Technical support, Deployment, Hardware, Troubleshooting
The customer is 50% Windows 10 and 50% MAC OSX. The candidate will be supporting all hardware issues including desktops, laptops, printers, monitors and peripherals, software issues including OS, email, MS Office Suite (O365), AV and collaboration tools, and basic Active Directory (password resets, access to applications, etc). They'll be supporting application and network connectivity issues, VPN, and have basic knowledge of the network closet for any type of backup support. They should also know how to apply desktop patches. They are using ServiceNow for ticket management and asset tracking.
Issues Management and Resolution
Analyze issues and formulate solutions
Troubleshoot system, application and hardware issues
Ensure customer is updated on ticket progress
Work directly with customers to solve problems
Utilize internal IT Knowledge Base to both provide and find solutions to known issues
Use external information to research and resolve issues when needed
Consistently update the ticket tracking system with status and fixes
Properly escalate issues to necessary parties as required
System Administration
Perform routine system maintenance on laptops and desktops
Track computer assets according to organizational standards
Perform backups and restores
Perform configuration of hardware including drives, network interfaces, memory, processors, and peripherals.
Perform installation and configuration of software including operating system, patches, and 3rd party products.
Maintain established computer standards and participate in testing new standards
Skills
Mac, Windows, Office 365, Executive Support, C-Level, Active directory, Imaging, jamf, Technical support, Deployment, Hardware, Troubleshooting
Top Skills Details
Mac, Windows, Office 365, Executive Support, C-Level,Active directory,Imaging,jamf
Additional Skills & Qualifications
This position requires both excellent customer service and problem solving skills. The candidate must possess a process and project orientated mindset and be efficient working individually as well as part of a larger team. The ideal candidate would be knowledgeable on a wide range of technology and adaptable enough to be able to leverage it against a wide range of technical issues. The candidate must be highly motivated and self-reliant individual with a desire to better themselves.
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $30.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in El Segundo,CA.
Application Deadline
This position is anticipated to close on May 9, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Our client is looking for a Desktop Analyst for a long-term renewable contract. The candidates will be providing onsite support daily to users, as well as remote desktop support to users working remotely. The client also has a tech genius bar model, so would like candidates who have prior experience with a walk-up bar support model, if possible. Skills: Mac, Windows, Office 365, Executive Support, C-Level, Active directory, Imaging, JAMF, Technical support, Deployment, Hardware, Troubleshooting
The customer is 50% Windows 10 and 50% MAC OSX. The candidate will be supporting all hardware issues including desktops, laptops, printers, monitors and peripherals, software issues including OS, email, MS Office Suite (O365), AV and collaboration tools, and basic Active Directory (password resets, access to applications, etc). They'll be supporting application and network connectivity issues, VPN, and have basic knowledge of the network closet for any type of backup support. They should also know how to apply desktop patches. They are using ServiceNow for ticket management and asset tracking.
Issues Management and Resolution
Analyze issues and formulate solutions
Troubleshoot system, application and hardware issues
Ensure customer is updated on ticket progress
Work directly with customers to solve problems
Utilize internal IT Knowledge Base to both provide and find solutions to known issues
Use external information to research and resolve issues when needed
Consistently update the ticket tracking system with status and fixes
Properly escalate issues to necessary parties as required
System Administration
Perform routine system maintenance on laptops and desktops
Track computer assets according to organizational standards
Perform backups and restores
Perform configuration of hardware including drives, network interfaces, memory, processors, and peripherals.
Perform installation and configuration of software including operating system, patches, and 3rd party products.
Maintain established computer standards and participate in testing new standards
Skills
Mac, Windows, Office 365, Executive Support, C-Level, Active directory, Imaging, jamf, Technical support, Deployment, Hardware, Troubleshooting
Top Skills Details
Mac, Windows, Office 365, Executive Support, C-Level,Active directory,Imaging,jamf
Additional Skills & Qualifications
This position requires both excellent customer service and problem solving skills. The candidate must possess a process and project orientated mindset and be efficient working individually as well as part of a larger team. The ideal candidate would be knowledgeable on a wide range of technology and adaptable enough to be able to leverage it against a wide range of technical issues. The candidate must be highly motivated and self-reliant individual with a desire to better themselves.
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $30.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in El Segundo,CA.
Application Deadline
This position is anticipated to close on May 9, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.